-
Auto Glass Seasonal Service Repair Specialist
2 weeks ago
Safelite Group, Inc. Morgantown, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
patient service specialist
3 weeks ago
Select Medical Corporation Morgantown, WV , USA, United StatesOverview · When patients enter our center in Morgantown, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is ...
-
West Virginia University Morgantown, United StatesThe Transportation unit at West Virginia University is seeking applications for a PRT Electronics Specialist I. About the Opportunity The Personal Rapid Transit (PRT) is a totally automated public transit system consisting of 5 passenger stations, 73 Electronics, Business Service ...
-
West Virginia University Morgantown, United StatesThe Transportation unit at West Virginia University is seeking applications for a PRT Electronics Specialist I. · About the Opportunity · The Personal Rapid Transit (PRT) is a totally automated public transit system consisting of 5 passenger stations, 73 automated vehicles, 2 mai ...
-
Auto Glass Seasonal Service Repair Specialist
4 weeks ago
Safelite AutoGlass Morgantown, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Resident Physician
1 week ago
Horizon Innovations Mona, United StatesOur client in the Dortmund commuter area is currently looking for a Medical Assistant (m/w/d) in the field of Orthopedics and Trauma Surgery. · The clinic is a primary and standard care provider with approximately 250 beds. The Orthopedics and Trauma Surgery department offers a w ...
-
Aurora Technologies Mona, United States"The German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. · We are currently seeking you for a 3-year apprenticeship as a specialist for protection a ...
-
Cox Automotive Morgantown, United States Part time**Responsibilities**: · - Manage account relationships, maintaining effective communications and ensuring customer requirements are met. · - Review and update condition report; approve and audit vehicle repair report. · - Walk vehicles with account representative and make recomme ...
-
Field Service Specialist
4 weeks ago
SMS group Inc Bridgeport, United StatesJob Description · Job DescriptionSummary · The Field Service Specialist is responsible for the service and troubleshooting of SMS Technical Services equipment. · Who we are · At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a ...
-
Psychological Services Specialist, Corrections
2 weeks ago
State of Pennsylvania Waynesburg, United StatesTHE POSITION · Are you looking for an opportunity to take the next step in your career in the field of psychology? The Department of Corrections, State Correctional Institution at Greene is seeking a highly motivated Psychological Services Specialist, Corrections to join our dyna ...
-
Family Support Specialist I
3 weeks ago
Kentucky Personnel Cabinet Morgantown, United StatesAdvertisement Closes 5/18/2024 (8:00 PM EDT Family Support Specialist I Pay Grade12 Salary $39, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services L ...
-
Network Facilitator
4 days ago
Pressley Ridge Morgantown, WV, United States Full timeBe the change you wish to see in the world Come join our team to empower children and families in our communities to transform their lives and develop to their full potential. · Pressley Ridge Benefits · The well-being of our employees and their families is important to us. At ...
-
Psychological Services Specialist, Corrections
2 weeks ago
Commonwealth of Pennsylvania Waynesburg, United StatesTHE POSITION · Are you looking for an opportunity to take the next step in your career in the field of psychology? The Department of Corrections, State Correctional Institution at Greene is seeking a highly motivated Psychological Services Specialist, Corrections to join our dyn ...
-
Route Specialist 5Day NU
1 week ago
Coca-Cola Consolidated, Inc. Morgantown, United StatesRequisition ID: · Posting Locations: Morgantown · Pay Range: $180.00 Daily rate, depending on experience · Rate Frequency: Daily · Click here to view a Day in the Life of our Teammates · Our Secret Ingredient is our Teammates. · We offer great rewards, competitive pay, career ...
-
Physician-Orthopaedic Hand Surgeon
1 week ago
WVU Medicine Morgantown, United States Full timeWest Virginia University School of Medicine and the Department of Orthopaedics seek a hand surgeon qualified for appointment at the Assistant Professor, Associate Professor, or Professor rank. The successful candidate will practice in Morgantown, WV. · Duties: The successful can ...
-
LocumJobsOnline Morgantown, United States Full timeLocumJobsOnline is working with All Star Healthcare Solutions to find a qualified Pediatrics MD in West Virginia · About The Position · Pediatric Physician needed in Southwestern West Virginia near Charleston. Please see below for additional details and refer to JOB ID#: 50205 · ...
-
Travel Registered Nurse
3 days ago
ARMStaffing Morgantown, United States Full timeARMStaffing is looking for RN - Interventional Radiology in Charleston, West Virginia · Shift: 8 Hour Day, 07:00:00-15:00:00, 8.00-5 · Unit Details: Diagnostic Services, 46530 · At ARMStaffing we take care of our nurses We offer:Health & Retirement Benefits · Day-1 access to exte ...
-
Locum Physician
3 days ago
LocumJobsOnline Morgantown, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Physical Medicine MD in West Virginia · About The Position · When it comes to finding the perfect locums assignment, sometimes it's all about who you know. CompHealth has been around for a long time and have a vast ne ...
-
Locum Physician
1 week ago
LocumJobsOnline Morgantown, United States Full timeLocumJobsOnline is working with Adelphi Medical Staffing to find a qualified Gastroenterology MD in Charleston, West Virginia, 25304 · About The Position · Job Quick Facts · • Specialty: Gastroenterology · • Job Type: Locum Tenens · • Location: Charleston, WV · • Service Setting: ...
-
LocumJobsOnline Morgantown, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Physical Medicine MD in Martinsburg, West Virginia, 25401 · About The Position · This position is in Martinsburg, WV. You will enjoy working in the fastest growing city in eastern West Virginia that puts you an easy d ...
HR Customer Service Specialist - Morgantown, United States - West Virginia University Hospitals, Inc.
Description
Title HR Customer Service Specialist Description MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent and five years of experience in HR support, customer service or data management OR
Associates degree and three years of experience in HR support, customer service or data management OR
Bachelors degree and one year of experience in HR support, customer service or data management required.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being
performed by people assigned to this position. They are not intended to be constructed as an all?inclusive list of all responsibilities and
duties. Other duties may be assigned.
1.Respond to chats, calls and service requests from employees, managers and other HR team members in a timely manner with a
customer focus and with the goal to resolve 90% of the inquiries on first contact.
2. Provide input and guidance to managers and employees regarding understanding of HR policies, procedures, forms and processes.
3. Identify employees questions and requests.
4. Answer inquiries by clarifying desired information; research, locate and provide information.
5.Resolve problems by clarifying issues; research and explore answers, and alternative solutions; escalate unresolved problems to
supervisor.
6. Coordinate other HR functional support activities as assigned by the manager.
Customer Service
7.Anticipate and responds to customer needs; follows up until needs are met. Maintains proactive contact with customers to ensure
awareness of status until resolution.
Teamwork/Communication
8. Demonstrate collaborative and respectful behavior
9. Partner with all team members to achieve goals
10. Receptive to others ideas and opinions
11. Assist in the training and coaching of less experienced team members
POSITION SUMMARY:
The HR Customer Service Specialist is the primary contact for employees and managers within the HR Service Center. The
Specialist will receive and respond to general customer inquiries related to HR programs and procedures through various
customer channels including chat, calls and service requests. As part of the HR Service Delivery team, the HR Customer Service
Specialist will function as an advocate for the employee and manager to ensure our Services meet customer expectations.
Performance Improvement/Problem?solving
12. Contribute to a positive work environment
13. Demonstrate flexibility and willingness to change
14. Identify opportunities to improve HR administrative processes
15. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
16. Use resources efficiently
17. Search for less costly ways of performing job functions
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1. Sitting and standing for long periods of time
2. Working on a computer
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
1. Normal Office environnent
SKILLS AND ABILITIES:
1. Excellent customer service skills.
2. Ability to manage call volume and reduce the number of abandoned calls that may impact the departments level of performance
and metrics
3. Familiarity with HR policies and procedures
4. Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people.
5. Proficiency with MS Office, Ultimate Ulti?Pro HCM and other computer applications as required. Ability to utilize search tools and
knowledgebase tools to find relevant information
6. Ability to consider multiple variables to determine proper course of action
7. Exercise good judgment in handling sensitive and confidential information and situations.
8. Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
9. Ability to quickly establish credibility to build and maintain effective working relationships
10. Strong attention to detail and accuracy skills Notes to Applicant This temp role will last at least 6 months minimum as long as performance is satisfactory.
Shift hours somewhat flexible * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
HR Customer Service Specialist professionals in Morgantown
-
Allie Voris
Crew Member
-
Leana Blosser
Customer service