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    Customer Engineer III - Phoenix, United States - Insight Global

    Insight Global
    Insight Global Phoenix, United States

    1 week ago

    Insight Global background
    Description
    Job Description

    Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.

    Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.

    Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.

    Can perform most retrofits on equipment. Assists in process issues.

    Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

    Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer's business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.

    Performs BKM's. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

    Complies with all safety procedures and consistently demonstrates safety as a value.

    Other Requirements:

    This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to dis tinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

    Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Skills and Requirements

    4+ years' experience working on Metal Deposition Products (MDP)

    4+ years' experience with installation, specifically with MDP

    Proficiency in Microsoft Office Suite

    Ability to perform BKM's and complies with IP guidelines

    4+ years' experience communicating directly with customers

    Excellent written and verbal communication

    Valid drivers License AND passport

    An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience null


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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