- Lead, mentor, and inspire a team of customer engineers, fostering a culture of collaboration, accountability, and continuous improvement.
- Provide clear guidance and set performance expectations for team members.
- Oversee the seamless onboarding and implementation of our SaaS solutions for enterprise clients, ensuring that their specific needs and objectives are met.
- Collaborate with Sales, Product, and Support teams to gather client requirements and create tailored implementation plans.
- Stay updated on the latest industry trends and product knowledge to provide expert guidance to both the team and customers.
- Resolve complex technical challenges and act as an escalation point for critical customer issues.
- Work closely with the Customer Success team to ensure customers are achieving their desired outcomes and deriving maximum value from our solutions.
- Develop and maintain strong relationships with key customer stakeholders.
- Define and track key performance indicators (KPIs) to measure the effectiveness of customer engineering operations.
- Continuously analyze data to identify areas for improvement and implement process enhancements.
- Develop and maintain documentation, best practices, and training materials for customer engineering processes.
- Conduct training sessions for customers and internal teams as needed.
- Collaborate with Product Management to provide customer feedback and insights for product enhancements and future development.
- 5+ years of proven experience in a leadership role within the SaaS industry, with a track record of successful customer engineering or implementation.
- 5+ years of software development experience with Java/JavaScript/Python or another scripting/programming language
- Knowledge of REST APIs and security standards (authentication/authorization) & practices
- Strong technical background and ability to grasp complex technical concepts.
- Exceptional communication and interpersonal skills.
- Strong Project Management and organizational abilities.
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment.
- Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment.
- Bachelor's or higher degree in computer science, engineering, or related technical field.
- Startup experience
- Enterprise SaaS/AI&ML experience
-
Customer Engineer
2 days ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Customer Engineer
9 hours ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Customer Engineer
22 hours ago
Vianai Systems, Inc. Palo Alto, United StatesThe Opportunity: · Vianai is looking for an experienced Customer Engineer who will augment our human-centered products through customer interaction and proviging technical workarounds. We need you to drive technical changes for our clients and support them as they are brought on ...
-
Customer Solutions Engineer
1 week ago
Hippocratic AI Palo Alto, United StatesAbout Us: · Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care ...
-
Director of Customer Engineering
3 days ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Director, Customer Engineering
1 week ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Director, Customer Engineering
5 days ago
AISERA Palo Alto, United StatesAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences an ...
-
Lead, Customer Solutions Engineering
5 days ago
Plume Palo Alto, United StatesJob Description · Job DescriptionLife at Plume · At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, ...
-
Administrative Associate 3
14 hours ago
Stanford University Stanford, United StatesThe Division of Cardiovascular Medicine is seeking an experienced Administrative Professional to join our dynamic team as an Administrative Associate 3. This is one of 3 new positions we are hiring as we grow our team. Within this role you will play a key part in supporting world ...
-
Sde Ii
14 hours ago
A9, Inc. Palo Alto, United States3+ years of non-internship professional software development experience · - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience · - Experience programming with at least one software programming langua ...
-
Solution Architect, Siemens
6 days ago
Tesla Palo Alto, United StatesTesla participates in the E-Verify Program · What to Expect · - Tesla's manufacturing and factory operations are growing and evolving rapidly around the world to ensure Tesla's growth and achieve the transition to a more sustainable future. The equipment design and manufacturing ...
-
Head of Data Engineering
5 days ago
Step Mobile Palo Alto, United StatesPalo Alto, CA · **Gen Z** is the generation of the side hustle. They're creators. They're freelancers. They're investors. And they're not afraid to take on challenges, especially when it comes to their finances - and we're here for it. · **Step** is a next-generation financ ...
-
User Researcher
6 days ago
Hewlett Packard Palo Alto, United StatesHP is the original Silicon Valley garage company, where two engineers started a global revolution in technology and innovation. Today, HP is going back to its roots with 367 Garage, a new incubation group leveraging GenAI to create new product categories and the future of compute ...
-
Applied Scientist, Store Foundational Ai
14 hours ago
Amazon Services LLC Palo Alto, United StatesPhD, or Master's degree and 4+ years of CS, CE, ML or related field experience · - Experience programming in Java, C++, Python or related language · - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel ...
-
Director, Design System
1 week ago
IntApp Palo Alto, United StatesDirector, Design System · - Location: Charlotte, NC office; OR Remote, U.S. Mainland working GMT to Pacific time zone hours, OR UK working GMT to Pacific time zone · At Intapp, we craft and deliver purpose-built AI powered, industry specific solutions to help our customers make b ...
-
Bn Core Product Expert
14 hours ago
SAP Palo Alto, United States**We help the world run better** · At SAP Business Network, we strive to hire amazing people, engage them, and maintain a diverse workforce. The concepts of inclusion, collaboration, and respect for the individual are central to our values. · We are looking for a product professi ...
-
Product Expert
2 days ago
SAP Palo Alto, United States**We help the world run better** · **Meet your team** · Our vision is to build the next generation Unified Business Network, bringing all our business networks together into a single business platform to create a network of networks, a network of intelligent enterprises, leveragi ...
-
Staff Planner
6 days ago
Cellanome Job Board Palo Alto, United States**We're a well-funded start-up**. You'll get a chance to wear many hats, be a part of a growing team, and have the potential for exciting financial and career growth. · **Here's what sets us apart.** We've set our sights on some of the biggest challenges facing biology today. We' ...
-
Office Manager
6 days ago
Matroid Palo Alto, United States**About Matroid** · With the rapid growth of artificial intelligence, expert knowledge is increasingly required to use cutting-edge AI techniques to solve real-world problems. At Matroid, we're building an intuitive product that allows anyone to train and deploy computer vision m ...
-
Principal Customer Engineer
4 days ago
Enfabrica Mountain View, United StatesSYSTEM ARCHITECT - MODELING · We are looking for an infrastructure-savvy System Architect who comprehensively understands both large-scale distributed systems and networking silicon design, and is able to specify, model, and simulate silicon chip and system level behavior to adva ...
Director, Customer Engineering - Stanford, United States - AISERA
Description
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
We are seeking a dynamic and results-driven Customer Engineering Leader to join our growing team. In this critical role, you will lead a talented team of customer engineers, working closely with cross-functional teams to ensure the successful implementation and ongoing support of our SaaS solutions for our enterprise clients. You will play a pivotal role in ensuring that our customers receive a world-class experience and achieve their desired outcomes with our software.
This role is based out of our Palo Alto, CA office.
Responsibilities:
Team Leadership:
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Role:
For this role, our current base pay ranges is:
BASE SALARY: $175,000-$225,000
This role may also be eligible for benefits, bonuses, and equity.
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
#LI-NV1