-
Service Manager
1 week ago
Birdie G's Santa Monica, United StatesTucked away within Santa Monica's historic Bergamot Station, this fun, neighborhood restaurant opened in late June 2019 from Jeremy Fox. It takes inspiration from Jeremy's Eastern European roots and California's abundant produce, and imbues a sense of nostalgia, no matter when an ...
-
Service Manager
1 week ago
ES Ring Marina del Rey, United StatesE&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-st ...
-
Area Conference Services Manager
1 week ago
Le Meridien Delfina Santa Monica Santa Monica, United StatesWe're looking for a Conference Service Manager who will be a critical part of the sales organization at our properties in Santa Monica. You will be responsible for cultivating and activating the strategic sales strategies, tactics, and action plans required to achieve your hotel' ...
-
Service Delivery Manager
1 week ago
Safebox LLC Marina del Rey, United StatesSafebox LLC, a leading boutique IT services provider, is looking for an experienced and hands-on **Service Delivery Manager (hybrid)** to join our team. This role will have primary responsibility for managing and overseeing client delivery of our IT Managed Services offering, whi ...
-
Nursing Service Management
2 weeks ago
Sapphire Enterprises Marina del Rey, United StatesFor our clients in Schleswig and surrounding areas, we are looking for a Marina del Rey. · Your responsibilities will include: · Ensuring an efficient personnel deployment plan within your area of responsibility · Leading and providing professional guidance to your regional care ...
-
Service Shift Management
2 weeks ago
BlueNova Industries North Hills, United StatesWe are looking for dedicated colleagues to support our team at North Hills. · Join our dynamic team and bring your ideas - we look forward to your application. · Your responsibilities: · Organize, monitor, and optimize all dining-related work processes · Manage and monitor food s ...
-
Manager I Client Services
2 weeks ago
City National Bank Beverly Hills, United StatesOverview: · **MANAGER I CLIENT SERVICES** · **WHAT IS THE OPPORTUNITY?** · This person is responsible for the operational integrity of the branch. They are the expert in risk management and loss prevention policies and procedures. They are responsible for monitoring and auditing ...
-
IT Service Desk Manager
2 weeks ago
Fabletics El Segundo, United StatesJob Description · TechStyleOS is looking for a IT Service Desk Manager. · How Do You Fit In: · As a IT Service Desk Manager, you will be responsible for overseeing and leading the IT Service Desk team, ensuring the efficient and effective delivery of technical support services to ...
-
Automotive Service Manager
2 weeks ago
American Tire Depot Sherman Oaks, United States**Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** · **What is the job?** · - Meet or exceed performance targets by understanding and following company strategies · - Be able to confidently r ...
-
Automotive Service Manager
1 week ago
American Tire Depot Sherman Oaks, United States**Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** · **What is the job?** · - Meet or exceed performance targets by understanding and following company strategies · - Be able to confidently r ...
-
Service Manager
6 days ago
Monkey Wrench Plumbing, Heating & Air Los Angeles, United States**Monkey Wrench Plumbing, Heating & Air** in **Monterey Park, CA** is looking to hire a **full-time Service Manager** to oversee our plumbing technicians and department. Do you possess **strong leadership qualities** and a **passion for fostering team success**? Are you looking f ...
-
Assistant Service Operations Manager
1 week ago
Rivian El Segundo, United StatesAbout Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...
-
Service Manager
1 week ago
Motion & Control Enterprises Pasadena, United States*** · The Service Manager evaluates the performance and activities of service technicians. They oversee the daily operations of the company's services and coordinate tasks at work sites. Responsibilities include devising new ways to render client services and improving existing p ...
-
Service Manager
2 weeks ago
CSI Electrical Contractors Santa Fe Springs, United StatesAbout the Role: · **Company Overview** · Founded in 1990, CSI has emerged as a leader in highly technical and innovative electrical design and construction. We are a full-service firm with the resources and expertise to handle any commercial, industrial, or one-of-a-kind challeng ...
-
Service Manager
2 weeks ago
Tartine Bakery Santa Monica, United States· Service Manager - Venice · Salary Range: $67, $70,000.00 · Job Summary · Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisf ...
-
Service Manager
1 week ago
Tartine Bakery Santa Monica, United States· Service Manager - Venice · Salary Range: $67, $70,000.00 · Job Summary · Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satis ...
-
Automotive Service Manager
2 weeks ago
American Tire Depot Hawthorne, United States**Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** · **What is the job?** · - Meet or exceed performance targets by understanding and following company strategies · - Be able to confidently r ...
-
Avp, Client Services Branch Manager
5 days ago
EH National Bank Beverly Hills, United States**_Understanding that exceptional people... create exceptional circumstances_** · **Who we are**: We are a bank that knows our clients by name, understands their banking needs and works as a team to provide the highest level of service possible. We provide modern banking tools st ...
-
Manager of Social Services
5 days ago
Centinela Hospital Medical Center Inglewood, United StatesOverview: · **_ · Centinela Hospital Medical Center_**_ has been serving the communities of Inglewood and the wider Los Angeles area for nearly 100 years. An award-winning facility, ranking in the top 5% nationally for quality and patient safety, Centinela Hospital is a 362-bed a ...
-
Certified Food Services Manager
1 week ago
Inglewood Healthcare Center Inglewood, United States**SUMMARY**: · Coordinates the total operation of the dietary department. Manages food service operations and coordinates nutritional services for residents and patients. · **ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned. · Recruits, ...
Guest Services Manager - Santa Monica, United States - EVOLUTION PARKING & GUEST SERVICES
Description
Job DescriptionJob Description
About Evolution Parking & Guest Services
Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.
We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals.
Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.Job Summary
The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.
Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships.
Essential Responsibilities
Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
Work at the busiest times including evenings, weekends, holidays while properly leading the team.
Track hotel parking validations for reimbursement and integrity purposes.
Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
Understand the client's service standards, motto, values, and hotel "lingo" while incorporating Evolution's core values.Develop cohesive working relationships with the client's employees.
Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
Practice preventative safety procedures daily as set forth by Evolution and the client.
Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
Manage uniform and ticket inventory.Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
Recognize exceptional performance and provides opportunities for top performers to learn and grow.Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.
Other duties as assigned.
Minimum Education Required
Associates Degree, High School Diploma or GED required, or relevant working experience.
Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
Experience in valet parking.
Valid US Drivers License.
2+ years in a management position.
Experience with HRIS platforms, such as ADP.
Experience with Customer Service.
Skills Required
Strong customer service and client relationship skills.
Excellent oral and written communication skills.
Strong technology proficiency.
Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
Ability to collaborate effectively and work as part of a team.
Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Salary Range
$80,000—$90,000 USD
Our Benefits
Health, Dental, and Vision Insurance
401K with company match
Employee Discounts with selected retailers
Paid Time Off and Company Paid Holidays
Note:
An applicant assessment and background check may be part of your hiring process.
Evolution Parking & Guest Services
is proud to be an Equal Opportunity Employer with opportunities for advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
No recruitment agencies, please.#J-18808-Ljbffr