Assistant Service Operations Manager - El Segundo, United States - Rivian

Rivian

Verified Company

El Segundo, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:

Responsibilities:

Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
Lead and manage all local operations with a handson mindset and servant leadership.
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Lead a customercentric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Fills in for Service Operations Manager in their absence
Build a Rivian culture that is inclusive, and maintains high levels of team morale
Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

Qualifications:

6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
Bachelor's degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage onsite and remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Detailoriented with strong analytical and interpersonal skills
Outstanding planning and organizational skills with a focus on operational excellence
Demonstrated highlevel administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Automotive technical and repair knowledge skills preferred
Able and flexible to travel as needed
Experience working in startup environments preferred
Experience in leading automotive or hightech teamorientated, fastpaced work environment
Understanding of problemsolving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Must possess a valid driver's license and clean driving record
No driving related suspensions or revocation of Driver License (within a 35year period)
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Minimum age of 2
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Ability to stand/sit for 812 hours per day
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners

Pay Disclosure:

Salary Range/Hourly Rate for California Based Applicants:$87,300 - $109,100 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary:

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.

Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Equal Opportunity:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.