Closings Specialist - Kissimmee, United States - Artemis Lifestyle Services Inc

Artemis Lifestyle Services Inc Kissimmee, United States

2 weeks ago

Description

Job Description

Job DescriptionDescription:

Are you a great great Closer?

If you possess excellent closing skills with a friendly, customer-focused personality, then we want you to work with our terrific team

What we need:

An awesome full-time closing specialist for our HOA closings department in Kissimmee, FL.

What you'll get:

A supportive, fun company culture where you get to make a difference. After all, you help make communities great, and you help people love where they live Plus, we offer some crazy good benefits, including PTO and an innovative vacation reimbursement program (Yes, you get cash for going on vacation) Love where you work

What You'll Do

Prepare Estoppels and Closings documents for our growing portfolio HOA and Condo Communities. Managing a high volume of new owners, updating new owner data after property sales, and responding to inquiries and requests from title agents in a timely manner.

Duties include:

Ensures a timely, efficient, customer excellence response to each request, dispute or complaint from homeowners, title companies, attorneys, lenders, and all other vendors
Responds to emails and voicemails within 24 hours of receipt
Ensures timely, accurate and compliant processing on all estoppel requests and questionnaires
Validates all outstanding fees, assessments, and association contributions
Ensures all new homeowner information received is entered into Caliber within a timely manner
Process payments for monies received after closing
Process statements of account, coupon books, welcome letters, and new homeowner information sheets, when necessary, as required by each individual community
Notates each homeowner's account after every interaction (calls/ emails / walk-ins) for historical reference
Regular and consistent attendance is expected and a necessary component to the job

Requirements:

Qualifications

Minimum of 3-years' experience working in customer service
Previous experience working with homeowner closings or title company preferred
Minimum of 2 years' experience in handling high volume customer services calls and emails
Strong customer focus with an emphasis on problem solving
Excellent written and verbal communication skills
Excellent people skills with the proven ability to build and maintain strong working relationships across all departments
Ability to work independently with strong organizational skills
Proficient in Microsoft Outlook
Working knowledge of Microsoft Excel, Word and Caliber software are a plus
Work Remotely No

Job Type: Full-time

COVID-19 considerations:

To keep employees safe we provide masks, hand sanitizer, and social distancing seating.

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