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    Shift Lead - Phoenix, United States - Crumbl Cookies

    Crumbl Cookies
    Crumbl Cookies Phoenix, United States

    3 weeks ago

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    Description

    Crumbl Cookies in Arcadia is hiring immediately for Shift Leads to join their team

    Our Arcadia location is located at: 3736 East Indian School Road, Phoenix, AZ 85018

    Full time and part time, permanent positions are available

    A Shift Lead is someone who will oversee quality control, training and management support. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, and measuring key performance indicators.

    To be successful in this role, you will need to have excellent communication skills, time management skills, and a passion for excellence.

    Shift Lead Responsibilities:

    •Giving instructions or orders to employees when needed.

    •Ensuring that the work environment is safe, secure and healthy.

    •Meeting deadlines and ensure quality.

    •Ensure great customer service at all levels.

    •Editing DoorDash orders.

    •DoorDash customer service issues

    •Mentoring & assist in the training of new employees

    •Cashing out the drawer without access to the safe

    •Cash exchange with the other register

    •Supporting management in any needed aspect

    •Trained up on how to return product when necessary

    •Fulfill and take catering orders, including call ahead orders

    Requirements
    • Excellent communication skills.
    • An eye for detail and accuracy.
    • Reliable, with high integrity and a strong work ethic.
    • Ability to work as part of a team.
    • Professional appearance and attitude.
    • Computer literacy.
    • Proactive organizational skills.
    • Ability to keep a positive attitude in a fast-paced environment.
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