ServiceNow Developer - Maryland, United States - Shuvel

Description

Clearance Requirement:
Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance


Primary Responsibilities:
The successful candidate's primary responsibility will be:

Lead the standup, configuration and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts


Basic Qualifications:

Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8-12 years of professional experience; or 6-10 years of professional experience with a related Master's degree.

Additional experience may be accepted in lieu of degree.
Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
Understanding of ITIL foundation or ITIL certified
Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
2+ years of hands-on experience with ServiceNow standup, configuration and maintenance
Experience with JIRA, Git and Confluence
Experience working with a highly technical team and in a dynamic, fast-paced environment
Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed

Preferred Qualifications

Experience with AWS cloud implementations
Experience with DevOps/DevSecOps and CI/CD implementation
Experience with automation tools such as Ansible
5+ years of experience with software engineering

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