- Assist clients in resolving technical (Software, Servers, hardware) issues in a timely manner over the phone and in person.
- Use established procedures to document, monitor, and resolve client issues. Document any new or updated policies and procedures as needed.
- Work with Windows Technologies installing Operating Systems and resolving peripheral issues in the client's environment.
- Serve as liaison between the client and the Implementation department on technical issues.
- Provide on-site technical support for client implementations when necessary including the installation of peripherals.
- Evaluate peripherals and make client recommendations based on company technical specifications.
- Perform hardware and equipment testing and perform software upgrades for clients as needed
- Participate in rotational after-hours on-call support.
- Occasional local travel required per client request (Less than 25%)
- Knowledge of commonly used concepts, practices, and procedures within a local network setting and terminal servers.
- Networking knowledge of TCP/IP technologies required.
- Knowledge of PC hardware and peripherals.
- Able to work independently as well as with clients to complete objectives.
- Solid trouble-shooting skills and excellent customer service skills
- Excellent verbal and written communication skills.
- High school diploma/GED required.
- Associates or Bachelor's degree preferred but not required.
- Experience with Windows technologies (Windows 7, Windows Server and Active Directory).
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Systems Implementation Engineer - Birmingham, United States - SuccessEHS
Description
Founded in 1995 and headquartered in Birmingham, AL, SuccessEHS, a division of Vitera Healthcare Solutions, is a nationally recognized medical and dental software vendor providing a single solution Practice Management and EHR system.
The Systems Implementation Engineer identifies, troubleshoots, and resolves problems encountered by clients as we assist them in implementing custom EMR software.