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Roy

    Certified Member Service Representative - Roy, United States - America First Credit Union

    America First Credit Union
    America First Credit Union Roy, United States

    2 weeks ago

    Default job background
    Permanent
    Description

    Schedule:

    • Mon-Sat flexible schedule

    Overview:

    Pay Range: $14.50-$17.00 per hour

    • Full-time position
    • In-person training in Roy, Utah; Remote work available after training
    • Flexible schedule with 2 closing shifts per week and 1 Saturday every 2 weeks
    • Remote work option after completion of 90-day in-person training in Roy, Utah, for residents of Utah, Idaho, Nevada, New Mexico, or Arizona

    This role requires strong public relations and communication skills, a high level of professionalism, and a comprehensive understanding of products and services. Employees must maintain member satisfaction ratings, adhere to compliance policies, meet sales goals, and stay updated on regulatory guidelines.

    Responsibilities:

    • Assume responsibility for professional member service functions
      • Receive and resolve member inquiries promptly and professionally
      • Provide information on various financial services
      • Offer courtesy rebates within limits
    • Establish and maintain effective business relations with members
      • Resolve member requests and complaints courteously
      • Keep members informed of services and policies
      • Enhance the Credit Union's reputation
    • Establish and maintain effective relationships with personnel and management
      • Assist area personnel
      • Communicate with area personnel and management
      • Complete required documentation accurately
      • Attend meetings as required
    • Perform related duties as needed
      • Cross-sell Credit Union products
      • Maintain a clean work area
      • Assist area personnel

    Qualifications:

    • High school graduate or equivalent

    Required Knowledge:

    • Thorough knowledge of member services and products
    • Understanding of Credit Union processes and computer applications

    Experience Required:

    • 1-3 years experience in a financial institution preferable

    Skills/Abilities:

    • Excellent communication and public relations skills
    • Professional appearance and attitude
    • Strong problem-solving skills
    • Ability to operate business equipment
    • Good math and bookkeeping abilities
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