- Mon-Sat flexible schedule
- Full-time position
- In-person training in Roy, Utah; Remote work available after training
- Flexible schedule with 2 closing shifts per week and 1 Saturday every 2 weeks
- Remote work option after completion of 90-day in-person training in Roy, Utah, for residents of Utah, Idaho, Nevada, New Mexico, or Arizona
- Assume responsibility for professional member service functions
- Receive and resolve member inquiries promptly and professionally
- Provide information on various financial services
- Offer courtesy rebates within limits
- Establish and maintain effective business relations with members
- Resolve member requests and complaints courteously
- Keep members informed of services and policies
- Enhance the Credit Union's reputation
- Establish and maintain effective relationships with personnel and management
- Assist area personnel
- Communicate with area personnel and management
- Complete required documentation accurately
- Attend meetings as required
- Perform related duties as needed
- Cross-sell Credit Union products
- Maintain a clean work area
- Assist area personnel
- High school graduate or equivalent
- Thorough knowledge of member services and products
- Understanding of Credit Union processes and computer applications
- 1-3 years experience in a financial institution preferable
- Excellent communication and public relations skills
- Professional appearance and attitude
- Strong problem-solving skills
- Ability to operate business equipment
- Good math and bookkeeping abilities
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Certified Member Service Representative - Roy, United States - America First Credit Union
Description
Schedule:
Overview:
Pay Range: $14.50-$17.00 per hour
This role requires strong public relations and communication skills, a high level of professionalism, and a comprehensive understanding of products and services. Employees must maintain member satisfaction ratings, adhere to compliance policies, meet sales goals, and stay updated on regulatory guidelines.
Responsibilities:
Qualifications:
Required Knowledge:
Experience Required:
Skills/Abilities: