- Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
- Monday Friday 7:30am to 4:30pm MST
- Brings ideas for process or efficiency improvements to supervisor
- Builds relationships with locations, field management, patients and referral sources
- Certain functions require outbound calling and data entry
- Collects co-pays and deductible amounts
- Conducts insurance verification and eligibility for services/products
- Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Develops and maintains working knowledge of current products and services offered by the company
- Maintains accuracy and quality control throughout patient contact and data input
- Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
- Obtains authorization and qualification documentation
- Prepares complete and accurate files for Billing Department
- Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
- Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
- Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
- Provides product/service information by answering questions, offering assistance
- Provides technical assistance to customers as required
- Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Works extensively with eIntake proprietary system
- Performs other duties as assigned
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid drivers license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience in medical field and administrative record management, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Knowledge of insurance policies and requirements, preferred
- Medical terminology, preferred
- One year of related work experience, preferred
- Strong customer service background, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Sense of urgency and responsiveness to physicians, location employees and patients
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk
- Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
-
Customer Service Representative
3 weeks ago
Quantum Ventures Roy, United StatesJoin Rexel. Feel the energy. Welcome to Rexel, where a world of opportunities awaits you. This is not just a job, it's a real mission. As we navigate the energy transition and digitalization, we are leading the way alongside our customers #fastforward. And you will be right in th ...
-
Customer Service Representative
1 week ago
Phoenix Holdings LLC Salt Lake City, United StatesPhoenix Holdings, ubicada en Provo, Utah, est buscando activamente un Representante de Servicio al Cliente de tiempo completo o medio tiempo que tenga habilidades fenomenales de servicio al cliente para ayudar a nuestros increbles clientes. 'Te gusta hacer conexiones con la gente ...
-
Patient Services Representative
1 week ago
Wee Care Pediatrics Roy, United States Part timeJob Description · Job DescriptionWee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. The Roy clinic is currently hiring for the following shift: · Thursdays and Fridays 4pm ...
-
Patient Services Representative
3 weeks ago
Wee Care Pediatrics Roy, United States Part timeWee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. The Roy clinic is currently hiring for the following shift:Mondays and Tuesdays 4pm-8pmJob Description:In this position, ...
-
Patient Services Representative
1 week ago
Wee Care Pediatrics Roy, United States Part timeWee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. The Roy clinic is currently hiring for the following shift: · Thursdays and Fridays 4pm - 8pm · Job Description: · In th ...
-
Patient Services Representative
1 week ago
Wee Care Pediatrics Roy, United States Part timeWee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. The Roy clinic is currently hiring for the following shift: · Thursdays and Fridays 4pm - 8pm · Job Description: · In thi ...
-
Customer Service Representative
6 days ago
Alphia Clearfield, United StatesOF ESSENTIAL DUTIES: Manage day-to-day order to cash activities involving customer service support of assigned accounts for Alphia manufactured product, including order entry, production and inventory reporting, and price accuracy. Work directly with Customer Service Representati ...
-
Customer Service Representative
1 week ago
Lifetime Products, Inc. Clearfield, United StatesJob Description · Job DescriptionOur Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer ...
-
Customer Service Representative
1 week ago
Lifetime Products Clearfield, United StatesLifetime Products, Inc., has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability. As the world's leading manufacturer of folding tables, chairs, and basketball syst ...
-
Customer Service Representative
1 week ago
Lifetime Products, Inc. Clearfield, United StatesJob Description · Job DescriptionOur Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer ...
-
Customer Service Representative
4 days ago
Lifetime Products Clearfield, United StatesOur Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer Service team believes in support ...
-
Customer Service Representative
1 week ago
Lifetime Products Clearfield, United StatesOur Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer Service team believes in support ...
-
Intake Customer Service Representative
4 days ago
Rotech Healthcare Roy, United StatesAbout Rotech · Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their c ...
-
Veterinary Client Services Representative
2 days ago
MedVet Clearfield, United States Part time· Work Schedule: Wednesday, Thursday, Friday 10p - 6a · MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, trea ...
-
Customer Service Representative
2 weeks ago
Mountain Air Conditioning and Heating Ogden, Utah, United States PermanentOverview: · Mountain Home Services is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer ca ...
-
Customer Service Representative
5 days ago
O Tech Ogden, United StatesViews: · 3 **Customer Service Representative** · **Employer:** **Location:** Ogden **Job Type:** Part-time $17.21 No Benefits · OVERVIEW: · Under the close supervision of the County Assessor, or designated administrator, serve as a customer service representative assisting cu ...
-
Patient Services Representative
6 days ago
Surgery Partners Ogden, United StatesJOB TITLE: PSR · GENERAL SUMMARY OF DUTIES: · The Patient Services Representative performs general business office functions that may include some or all of the following: Greet patients and visitors and welcome them to the Center. · Check in patients for surgery · Charge cap ...
-
Patient Service Representative
1 day ago
Intermountain Health Ogden, United StatesJob Description: · Department: McKay-Dee Heart Rhythm Specialists · Monday-Friday, 8:00am-5:00pm, no weekends or holidays · You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Interm ...
-
Customer Service Representative
1 week ago
R1 RCM Ogden, United States Part time** Customer Service Representative - IMH McKay-Dee Hospital, Ogden, Intermountain - (Part Time)** · **Job Category****:** Patient Services **Requisition Number****:** PATIE015307 Showing 1 location **Job Details** · **Description** · **Shift: Days & Hours : Sunday 6:00AM-2:00P ...
-
Guest Services Representative
1 week ago
Skinny Dogz Ogden, United StatesJob Description · Job DescriptionWe are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Guest Services Representative (GSR). Full or Part Time will be considered. · The right person shares our values and is passionate about worki ...
Intake Customer Service Representative - Roy, United States - Rotech Healthcare
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
OVERVIEW:
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage
JOB INFORMATION:Job Summary
We are seeking a dedicated Negative Pressure Wound Therapy Intake Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
Pay starting at $14 with potential to earn more depending on related experience
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Employment is contingent on
Required Education and/or Experience
Preferred Education and/or Experience
Skills and Competencies
Machines, Equipment and Technical Abilities
Physical Demands
Benefits
Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.