- Oversee assigned Departments' Service Now activities, including Level of Efforts, Task Efforts, Incidents, Changes, Problems, Root Cause Analysis, and Access Requests, escalating issues to the next support tier as needed.
- Conduct regular meetings with ITO and County departmental teams to assess new business needs, review queue items, document issues and risks, assign action items to responsible resources, and provide follow-up until completion.
- Conduct quarterly on-site visits to assigned County departments with Business Unit Application Managers, Application Technical Leaders, and General IT Managers for face-to-face review and evaluation of previous quarter's concerns, budgets, schedules, and lesson learned documentation and action plans.
- Proficiency in Project Management principles and a solid grasp of Project Management methodologies such as Waterfall, Agile, Kanban, and Scrum.
- Comprehensive understanding of System Design, Software Development Process, Software Documentation, and Software Testing.
- Familiarity with County business operations, including the functions within specific departments, divisions, or other areas of focus.
- Capable of conducting risk analysis and devising effective risk mitigation strategies.
- Proficient in developing various work products including Statement of Work, Requirements, use cases, user stories, process flows, Knowledge Base Articles, Configuration & Installation instructions, and help guides.
- Proficiency in DocVault - County of San Diego's document repository.
- Proficiency in Teams Foundation Service (Azure Devops) a code repository in support of the CoSD Account.
- Proficiency in the use of Microsoft Office Product suite including Visio and Project
- Knowledge of scripting and scripting tools such as (PowerShell, Python, JavaScript, PHP, etc.)
- Knowledge of Low-Code platforms such as (Outsystems, SalesForce, PowerPlatform, etc.)
- Knowledge of Cloud platforms & System platforms such as (AWS, Azure, etc.) Target Salary Range
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Medical, Dental, & Vision Care
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IT Systems Analyst - San Diego, CA, United States - Peraton
Description
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Must be Local to County of San Diego (CoSD)Collaborate with Business Unit Application Manager, Service Delivery Manager, Application Technical Leaders, and Team Members to track, inform, and follow up on outstanding concerns or tasks for assigned business group departments.
Bachelors Degree and 2 years of experience or a Masters Degree and 0 years of experience or a High School Diploma and 6 years of experience.
Proficiency in Service Now - the County ticket/request management tool and capable of building reports, dashboards, and visual boards within the tool.
An Equal Opportunity Employer including Disability/Veteran.
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily.
From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.