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    Business Analyst/Technical Writer - Washington, United States - DIGITALSPEC

    DIGITALSPEC
    DIGITALSPEC Washington, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Become an integral part of a diverse team. Currently DIGITALSPEC is seeking an experienced, motivated, career and customer-oriented Business Analyst/Technical Writer to join our team.

    Location: Washington, DC (Near the Foggy Bottom Metro Stop)

    Education: Bachelor's Degree in related-field or equivalent experience plus 5-10 years of hands-on experience.

    Clearance: Active DoD Top Secret Clearance required. Will consider very well qualified candidate with an Active DoD Secret Clearance.

    We are looking for a Business Analyst/Technical Writer to join our team and help us design, document and support our IT solutions. You will work closely with the project manager, developers, testers and stakeholders to understand the business requirements, security standards, backup and recovery strategies, support plans and risk management practices. You will also create and maintain internal and external documentation for our products and services, such as user guides, technical specifications, training materials and reports.

    Responsibilities:

    Analyze and document the business requirements and functional specifications for our IT solutions

    Design and document the security, backup and recovery aspects of our IT solutions

    Develop and document the Tier 2/3 support plan for our IT solutions

    Generate and present regular reports on the status, performance and issues of our IT solutions

    Design and implement solutions to resolve problem tickets and improve user satisfaction

    Interact with the post for regular communication and feedback on our IT solutions

    Create and update internal documentation for our IT solutions, such as design documents, test cases, configuration guides and best practices

    Create and update external documentation for our IT solutions, such as user manuals, online help, FAQs and release notes

    Run regular risk meetings to identify, assess and mitigate potential risks to our IT solutions

    Ensure compliance with the department project management practices and standards

    Attend daily SCRUM meetings to coordinate with the project team and report on progress.

    Required Skills and Experience:

    Bachelor's degree in Computer Science, Information Systems, Business Administration or related field

    Excellent verbal and written communication skills

    Ability to translate complex technical concepts into clear and concise documentation

    Experience with ticketing systems, reporting tools and problem-solving techniques

    Familiarity with project management methodologies, such as Agile or Waterfall

    Experience with documentation tools, such as Microsoft Word, PowerPoint, Visio.

    Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

    1. Perform quality work within deadlines with or without direct supervision.
    2. Interact professionally with other employees, customers and suppliers.
    3. Work effectively as a team contributor on all assignments.
    4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

    About DIGITALSPEC, LLC DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices. Join us at DIGITALSPEC, where we're engineering Innovations, Solutions, and Results.

    Company DescriptionDIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.

    Company Description

    DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.
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