- Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.e., knowledge capture, training materials, Teams posts).
- Directs Members / Customers, general public and others to proper person or department according to their needs.
- Advises CoServ Members / Customers of energy conservation measures, billing rates, and CoServ payment options.
- Assists Members / Customers with all related questions concerning electric and gas bills.
- Updates account information as needed.
- Handles difficult calls while maintaining poise, courtesy, and professionalism.
- Consistently meets department standards.
- Researches misapplied payments and make necessary adjustments.
- Possesses a working knowledge of the disconnect policy for both gas and electric accounts.
- Creates service orders for Assets Protection to process damage claims.
- Initiates payment arrangements.
- Takes service orders for connects and disconnects.
- Initiates check requisitions.
- Monitors and follows up on special circumstances with Members / Customers when applicable.
- Understands the service order process and correctly initiates the service order type to the appropriate department.
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
- Performs other duties and activities as directed.
- None
- High School Diploma or G.E.D equivalency.
- Associates degree or two years post-secondary education in business or communications.
- One year of customer service experience in a contact center or retail environment.
- Two years of experience in a contact center environment.
- Basic typing and 10-key skills
- Knowledge of basic mathematics (addition, subtraction, percentages)
- Effective oral and written communication
- Ability to work in a team environment
- Good judgement and problem-solving skills
- Must be dependable, reliable, and punctual.
- Ability to use standard office / business equipment
- Ability to observe all safety rules and regulations
- Knowledge of Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Bilingual in Spanish
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching.
- Work schedule will be a minimum of 20 hours but not more than 30 hours per week.
-
Customer Care Specialist 1
1 week ago
CoServ Corinth, United StatesPosition Summary · The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble ...
-
Elderly care nurse/nursing specialist
1 week ago
Stellar Enterprises Coppell, United StatesWe are looking for you to join our team as a · Geriatric Nurse / Nursing Specialist (m/f/x) at our care facility in Cologne-Rodenkirchen · full-time or part-time (also possible on a 520-euro basis) as soon as possible. · Our MATERNUS Senior Center Cologne-Rodenkirchen (in 50996 C ...
-
Call Center Manager
2 days ago
Choptank Community Health System, Inc.. Denton, United States**Call Center Manager** · **_ Choptank Community Health System's (CCHS) mission is to provide _**_Access_**_ to _**_exceptional, comprehensive, _**_and_**_ integrated _**_health care_**_._** · **Job Summary**: The Call Center Manager (CCM) at Choptank Community Health System (CCH ...
-
Specialist in Anesthesiology
1 week ago
BlueNova Industries Denton, United StatesOur client is currently seeking a dedicated · Specialist in Anesthesiology (m/f/d) · in the Bielefeld area. · The offer: · Interesting and diverse work in an academic teaching hospital with a focus on specialized care · Wide range of anesthesiology and intensive care medicine, in ...
-
Specialist (m/f/d) Geriatrics | Acute
1 week ago
Eclipse Enterprises Denton, United StatesOn behalf of our client, a hospital for basic and standard care with approximately beds in the Cloppenburg area, we are looking for you as part of our personnel consulting services in the position of: · Specialist (m/f/d) Geriatrics | Acute · The Offer / Your Benefits · Interest ...
-
Assistant Doctor Internal Medicine
1 week ago
Skyline Enterprises Denton, United StatesDenton 'akut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, the leading nationwide partner for medical professionals. We provide guidance and support to doctors in their search for a suitable position, helping them achieve their pers ...
-
Specialist for warehouse logistics
1 week ago
Infinity Ventures Denton, United StatesAt Denton, we move people - and people move us. We are currently seeking a dedicated warehouse logistics specialist (m/f/d) to support the team of our partner company, a vehicle manufacturing company located near Oldenburg. The position is available for immediate start. · Respons ...
-
Senior Physician Pulmonology
1 week ago
Cascade Ventures Denton, United StatesWe are currently seeking a dedicated Senior Physician in Pulmonology (m/f/d) for a modern rehabilitation clinic in the greater Freiburg area. The position offers: · - Focus on treating chronic respiratory diseases such as COPD, bronchial asthma, and bronchitis · - Broad spectru ...
-
Eclipse Enterprises Denton, United StatesWhat does this job involve?As a Media Technology Specialist for Printing (m/f/d), you will gain knowledge about printing techniques, such as flexographic or offset printing, as well as handling printing forms and colors. The training usually lasts three years. · Your responsibili ...
-
Customer Care Specialist
6 days ago
Randstad North America, Inc. Plano, United StatesRandstad, in partnership with one of the fastest growing companies with an office in Plano, is actively seeking Customer Care Support Reps to join their team Randstad is known for our desire and ability to match people with companies and positions t Customer Care, Specialist, Ret ...
-
Customer Care Specialist
1 week ago
Experian Health Allen, United States**Customer Care Specialist - Compliance - Allen, TX - 4/18/2022** · 601 Experian Pkwy, Allen, TX 75013, USA · Full-time · Department: Customer Service · Role Type: Hybrid · Employee Status: Regular · Schedule: Full Time · Shift: Day Shift · Flexible Time Off: 15 Days · * ...
-
Therapy Care Specialist
1 week ago
Soleo Health Inc Frisco, United StatesJob Description · Job DescriptionDescription:Soleo Health is seeking a Therapy Care Specialist / Pharmacy Technician to support out Specialty Home Infusion Pharmacy Operations Remotely (USA). Pacific or Mountain time zone required. Must have pharmacy technician state licensure al ...
-
Clinical Care Specialist
1 week ago
Direct Orthopedic Care Southlake, United StatesJob Description · Job DescriptionDOC is seeking team-focused individuals seeking an entry-level opportunity interested in growing in the medical field. Our practice focuses on hospitality and high-quality, efficient care for all our guests. We will provide on-site training for se ...
-
Care Coordination Specialist Lead
1 week ago
Armina Health Lewisville, United StatesThe Care Coordination Specialist at Neuro Performance and Injury Center plays a critical role in ensuring that all patients, especially those who are uninsured and underinsured, receive timely and effective healthcare. This role involves managing and coordinating all aspects of p ...
-
Care Coordination Specialist Lead
6 days ago
Armina Health Lewisville, United StatesThe Care Coordination Specialist at Neuro Performance and Injury Center plays a critical role in ensuring that all patients, especially those who are uninsured and underinsured, receive timely and effective healthcare. This role involves managing and coordinating all aspects of p ...
-
respiratory care specialist prn
3 days ago
HCA Plano, TX , USA, United StatesIntroduction · Do you have the PRN career opportunities as a Respiratory Care Specialist PRN you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading provider of healthcare services, HCA Healthca ...
-
Associate Specialist, Customer Care
2 days ago
XPO Logistics North Richland Hills, United StatesAnalyze data to provide insight and suggest action items Work with applicable teams to document processes and streamline workflows Review data for large accounts and work as necessary to update account information Interpret sales bid package requirem Customer Care, Specialist, As ...
-
Training as a Medical Assistant
1 week ago
FusionTech Shady Shores, United StatesInformation about your training: · Training starts annually on August 1st · 3-year dual training program with the possibility to shorten to 2 1⁄2 years · Theoretical lessons at Berufskolleg Volksgartenstraße in Mönchengladbach · Practical assignments according to a rotation plan ...
-
Marine Vessel Care Specialist
5 days ago
NTX Boat Clean LLC Lewisville, United StatesJob Description · Job DescriptionMarine Vessel Care Specialist · Location: Lewisville, Tx · Overview · As a Marine Vessel Care Specialist, you will play a crucial role in ensuring each boat we service shines with excellence. Your day will be spent on the lake, gaining invaluable ...
-
Customer Care Specialist I
1 week ago
Cox Communications Euless, United StatesThe CCS I will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. - Main Customer Care, Specialist, Re ...
Customer Care Specialist 1 PT - Denton, United States - CoServ
Description
Position SummaryThe Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person. They engage in a friendly and professional manner while actively listening to concerns. They answer questions, resolve problems, and provide trouble-shooting assistance. They communicate in an energetic fashion that is empathetic, courteous, and professional. The Customer Care Specialist 1 is an advocate for Members and Customers and seeks to resolve concerns on the first call or visit.
Primary Position Responsibilities
Education and Certifications Required
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
