Customer Care Specialist - Allen, United States - Experian Health

Experian Health Allen, United States

1 day ago

Description

**Customer Care Specialist - Compliance - Allen, TX - 4/18/2022**

601 Experian Pkwy, Allen, TX 75013, USA

Full-time

Department: Customer Service

Role Type: Hybrid

Employee Status: Regular

Schedule: Full Time

Shift: Day Shift

Flexible Time Off: 15 Days

**Company Description**

We have 20,000 people operating across 44 countries and every day were investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Experian is the worlds leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, weve been named in the **100 Worlds Most Innovative Companies by Forbes Magazine**.

**Job Description**

This position pays $18.00/hr. and will stat on April, 18th.

This role is eligible for a $1,500 **Performance Bonus** which is paid out after completing 90 and 180 days of employment.You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. **The first installment of $1,000 will be paid after 90** days of employment and the **second installment of $500 will be paid after 180 days** of employment**,** **as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.**

Although **COVID-19** is creating unprecedented circumstances, we continue to monitor the situation closely and the safety of our employees remains our top priority. We have implemented remote hiring, onboarding, and training process. This means that when you are offered the position, you will begin working from home. **However, once it has been deemed safe to return from the COVID-19 Pandemic, your position will likely transition back to our office located at** **601 Experian Parkway in Allen, Texas.**

**What youll be doing**

Experian is seeking **Customer Care Specialists** to join our growing MCE Call Center in **Allen, Texas**. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.

Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.

Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.

Effectively handle escalated customer issues in a professional and timely fashion.

**Qualifications**

**What your background looks like**

We will be training remotely, therefore, you must be able to prove you have high-speed internet service. You can test your home internet speed by using this link:

During training and team meetings, you will be required to be on camera using your computers webcam.

High School Diploma or GED.

At least one year of customer service experience.

To thrive in this role, you are comfortable using a computer to perform business functions and can provide clear and concise written and verbal communication to customers.

**Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.**

**Shift Requirements**

During training, you must be available: Monday through Friday between 8 a.m. to 6 p.m.

After training, you must be available to work an 8-hour shift between 10 a.m. to 7 p.m.- Monday through Friday and be open to working one weekend day**.**

**Perks**

Competitive pay and comprehensive benefits package, including an annual bonus target of 5%.

You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck).

Five sick days each calendar year (prorated based on start date).

12 paid company holidays -**based on company needs you may work a holiday(s).**

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

*Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is and* and it reflects what we believe. See

*If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.*

***Experian U.S. employees are required to be fully vaccinated for COVID-19.***

Experian Careers - Creating a better tomorrow together

**Job Location**

Customer Care Specialist - Compliance - Allen, TX - 4/18/2022

601 Experian Pkwy, Allen, TX 75013, USA

Full-time

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