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    IT Support Specialist - Manchester, United States - Linbar Solutions

    Linbar Solutions
    Linbar Solutions Manchester, United States

    3 weeks ago

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    Description

    IT DEVELOPMENT SUPPORT SPECIALIST



    Grade:



    Reports to: Department: Systems / IT
    Classification: Location:
    Date: Approved:



    JOB SUMMARY:



    Under supervision, develop and support custom applications, including web applications for use in production and office environments. Provide support to production and office staff as needed.



    ESSENTIAL FUNCTIONS:



    Daily Responsibilities

    • Provide level 1 support for custom software across all sites.
    • Provide level 2 production and office support to IT Support Specialist.
    • Coordinate testing and implementation of new software projects.
    • Collaborate with users to gather scope and requirements for change requests and projects.
    • Maintain production servers and databases for integrity and health.
    • Track application bugs, code changes, and patches.
    • Update support and ticket logs.
    • Update time tracking.
    • Maintain neatness of IT equipment in production and office areas.
    • Ensure orderly office and server room areas.
    • Participate in IT meetings and audits.
    • Attend team, safety, and quality meetings regularly.
    • Complete non-conformances and fault-tree analyses as needed.

    EDUCATION AND EXPERIENCE:



    Bachelor's Degree in Computer Science, Computer Engineering, or related field; or equivalent experience.



    QUALIFICATIONS:

    • Understanding of development environments and languages such as c#, PHP, JAVA.
    • Entry-level SQL database experience.
    • Knowledge of computer systems, networked environments, LAN principles.
    • Knowledge of Windows Server, data management, and backup processes.
    • Proficiency in Windows XP, Windows 7, MS Office applications, and troubleshooting.
    • Familiarity with printer technologies and driver troubleshooting.
    • Understanding of ethical and professional conduct.
    • Skills in troubleshooting, establishing relationships, following instructions, prioritizing tasks, and teamwork.


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