- High School Diploma or Equivalent.
- 1 year of healthcare or customer service experience.
- Proficient at partner programs (i
- Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
- Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
- Provides customer service by answering and directing all incoming calls appropriately and with courtesy.
- Schedules initial patient appointments and follow-up appointments. Reschedules patients as needed and follows up on missed appointments.
- Places outbound calls to patients to set up initial patient appointments and explains detailed appointment procedure.
- Review, confirms, and requests documentation as needed to ensure that patients can be seen for scheduled appointments.
- Completes daily follow-ups and assigned tasks.
- Competitive Compensation
- Comprehensive Medical Insurance
- Dental and Vision Insurance
- Company Life Insurance
- Voluntary Life and Disability Insurance
- Additional Voluntary Supplemental Plans
- Flexible Spending Account (Medical and Dependent Care)
- Health Savings Account
- 401K Retirement Plan
- Employee Assistance Program (EAP)
- Employee Discounts
- Ramsey SmartDollar Program
- Referral Program
- Tuition Assistance
- Paid Time Off
- 8 Paid Company Holidays
- The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
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Clinical Support Technician - Birmingham, AL, United States - Palmetto Infusion
Description
About Us:
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients.
Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments.
We strive for more than personal service - always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job.It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients.
We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
e:
Performs and provides quality customer service and clinical support services through scheduling patient appointments and answering inbound calls. Ensures documentation supports initial and ongoing therapies.
Schedul
e:
Monday - Friday; 8:00 AM - 5:00 PM, Saturdays as needed
Minimum Qualifications:
Experience/Education:
e:
MS Outlook, Word, Excel).
Essential Functions:
About the Benefits:
Physical Demands:
OTHER
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
