Information Technology Support Technician - Hoover, United States - Beyond Technology

Beyond Technology Hoover, United States

3 days ago

Description

As a IT Technician, you will provide technical support tosmall business clients and serve as a point of contact for customers seeking technical assistance over the phone, email, or on-site. You will be tasked with troubleshooting calls, password resets, troubleshooting network connections, and resolving any other technology issues.This job will require a high level of customer service, professionalism, promptness, the ability to stay organized, and a positive attitude.

-Perform remote troubleshooting through diagnostic techniques.

-Able to install and setup computers, printers, scanners, and Windows operating system.

-Monitor client systems performance and reliability

-Ensure that all work performed is documented

-Experience with N-Able RMM, Microsoft 365, SentinelOne EDR is a plus.

-Ability to perform basic support tasks.

-Ability to sit at a desk for extended periods of time.

-Ability to crawl on the floor or in crawl spaces for installation of equipment.

-Ability to lift up-to 50 pounds.

-Job Type: Full-Time

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