- Assist in the daily operations of the call center, handling facilities and technical support calls for Jack's Family Restaurants.
- Respond to customer technical problems/issues related to hardware, software, and networking via e-mail, text, and phone and follow up on these issues.
- Use troubleshooting techniques and tools to identify issues.
- Monitor, track, and escalate tickets as needed to ensure all tickets are resolved in a timely manner.
- Collaborate and build relationships with other departments to resolve issues and improve support.
- Set up, configure, and repair equipment and technology as needed.
- Create and maintain documentation.
- Help warehouse manager with inventory management and auditing.
- Other duties as assigned.
- 2 or more years of experience in a Call Center or similar role.
- Strong computer skills and technical support experience.
- Excellent written and verbal communication skills.
- Proficient writing, typing, and documentation skills.
- Ability to multi-task and work in a fast-paced environment with changing priorities.
- High attention to detail and great organizational skills.
- Ability to perform frequent bending, twisting, walking, reaching, lifting to 50 pounds.
- Availability for nights and weekends required.
- Monday to Friday, weekends as needed
- Business Casual Dress
- In person at local headquarters
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IT Phone Support Technician - Birmingham, United States - Jack's Family Restaurants
Description
Job Description:
JOB SUMMARYWe are seeking a Support Technician to join Jack's Family Restaurants support team This position is responsible for the support of restaurant facilities and technologies (such as point-of-sale systems, kitchen displays, printers, networking, and applications).
The ideal candidate will have previous experience with troubleshooting technical issues in a fast-paced environment as well as excellent communication, organization and computer skills.
Candidates must be local to the Birmingham area or willing to relocate.ESSENTIAL FUNCTIONS:
REQUIREMENTS:
SCHEDULE: