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    Customer Care Specialist - Minneapolis, United States - Startribunecompany

    Startribunecompany
    Startribunecompany Minneapolis, United States

    3 days ago

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    Description

    ** Customer Care Specialist**

    **Job Category****:** Circulation **Requisition Number****:** CUSTO001898 Showing 1 location **Job Details**

    **Description**

    We are looking for friendly, and hard-working customer care specialists to join our developing team. Those in this role will be responsible for answering incoming calls and electronic communication regarding subscriptions, entering new customer orders, answering product questions and taking payments, as well as making outbound calls to customers regarding their account or automatic renewal status.

    **Responsibilities**

    Field incoming start and stop calls in a timely manner

    Respond to customer questions, concerns, and provide solutions to all customer queries

    Handle customer calls respectfully and professionally

    Redirect customers to appropriate departments and teams as required

    Make outbound calls to customer regarding their account status or auto-renew details

    Ensure all voicemails and emails are answered in a timely fashion

    Maintain professional relationships with customers and provide excellent customer service

    Collaborate with call center team, sales team, and other departments to ensure overall customer and product satisfaction

    Meet or exceed call quotas and retention quotas, individually and as a team unit

    Follow all communication procedures, policies, and guidelines during every customer interaction

    Perform duties and responsibilities with our customers satisfaction as your number one priority

    **Qualifications**

    High school diploma or equivalent (GED) required

    Call center customer service experience preferred

    Excellent interpersonal communication skills

    Strong phone skills i.e. empathy, active listening

    Experience with MS Office

    Ability to communicate and interact with a variety of people, both externally and internally

    Time management skills and ability to multitask

    Outgoing, friendly, energetic and compassionate personality

    Must be vaccinated against COVID-19 or granted an accommodation based on disability or sincerely held religious belief

    We have part-time (30 hours/week) positions available. All positions are eligible for PTO, Medical, Dental, and other benefits (described below).

    Flexible schedules available M-F between 8am and 8pm. We are looking for candidates to start immediately and are currently offering the ability to work remotely. Well provide the necessary equipment for remote work, candidates are responsible for a reliable internet connection.

    Our employees enjoy these other benefits as well: free gym access to Capella Tower Health Club, access to Capella rooftop lounge in warm weather months, commuter benefits, competitive medical, dental and vision insurance, paid time off (PTO), 401k with company matching, tuition assistance, pet insurance, and a free digital subscription to Star Tribune. In addition, Star Tribune has partnerships with many organizations that offer our employees a variety of discounts and special perks.

    EOE

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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