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- To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professional's 85 percent of the day, with the ability to service inquiries without consultation.
- This requires working with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patients related activities including electronic communication, is critical.
- Completion of Medical Terminology course preferred or working in a medical field preferred.
- Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands.
- Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through.
- A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.
- Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
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bilingual patient apt service specialist - Cullman, United States - Cullman Regional
Description
Job DetailsJob Location
Cullman Regional Medical Center - Cullman, AL
Position Type
Full Time
Job Shift
Day
Bilingual Patient Appointment Service Specialist
Bilingual Patient Appointment Service Specialist
Cullman Regional Medical Group is looking for a Patient Appointment Service Specialist to work in our Call Center taking incoming calls for our Primary Care and Specialty Teams. We are looking for someone who would like the fast-paced environment and friendly co-workers.
Responsibilities:
Qualifications:
High school diploma/GED is required
The ability to speak and write in English and Spanish is required
2 years' customer service experience in an environment requiring multi-tasking, such as a call center, physician's office, appointment scheduler or retail/ service industry; or associate degree is preferred
Additional Skills/Abilities
