- Answer incoming phone calls, emails, and other inquiries into the LenelS2 Technical Support Center.
- Identify and document the problem summary and description as described by the customer as well as record the call details in the Customer Relations Management (CRM) tool following the documented processes. This will include step by step results of the troubleshooting performed, as well as all customer statements of importance, and any supported documentation.
- Work with other departments as necessary to ensure customer inquiries, issues and problems are addressed timely and effectively.
- Utilize internal tools (ticketing system, KBs ect) to research problems for known and existing solutions.
- Follow documented processes to ensure callers are certified and support contract is up to date per Policy
- Assist with testing on new/existing products.
- Work with management to dynamically adjust priorities in order to provide the best possible service levels while maintaining and improving established service levels.
- Perform all other duties as assigned
- May be required to provided 24x7 support, compensation would be provided, or non-standard shifts.
- 2 years' experience in customer service and/or technical help desk
- Experience working with currently supported operating systems (Windows OS)
- Ability to read/decipher logs
- Comprehensive understanding of current network topologies and protocols
- Understanding of network packet analysis software such as Wireshark, DNS, telnet, tracert, snmp, ports/sockets, ability to parse log files
- Understanding of command line
- Entry-level knowledge of SQL database engines required, advanced knowledge preferred
- Experience in Access Control, Video, Intrusion and related technologies a plus
- Advanced knowledge of digital and analog video platforms
- Exceptional follow through
- Excellent listening, verbal, and written communication skills
- Excellent interpersonal skills, ability to communicate/collaborate well with customers, peers, management, and other departments
- Must have the ability to multitask and work independently
- Must be detailed oriented
- Must be enthusiastic, self-motivated and demonstrate excellent problem solving and decision making skills
- Ability to meet tight deadlines and adapt to change
- Team player - ability to work on cross functional teams
- High School Diploma/GED minimum with a minimum 4 years of related experience Associates degree in Computer Science, IT, or electronics (preferred) Technical certifications such as Net+/MSSQL/MCP/MCSE/MCDBA (preferred)
- Language Proficiency Bi-Lingual English, Spanish, French and Portuguese proficiency a plus
- 401K
- Medical, dental, and vision
- Sick time as applicable to state law
-
Hotel Front Desk Clerk
1 week ago
Hilton Garden Inn Pittsford Pittsford, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
-
Hotel Front Desk Clerk
4 days ago
Hilton Garden Inn Pittsford Pittsford, United StatesWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have ...
-
IT specialist
3 weeks ago
Apex Ventures Cuylerville, NY, United States Freelance**Join the Strautmann Team in Cuylerville, NY** We combine tradition with innovation - in our almost 100-year history, we have continuously added innovative milestones to our agricultural technology. This experience drives our 700 employees at various locations in Europe every da ...
-
Contract Help Desk Support
1 week ago
New York Technology Partners Rochester, NY, United States TemporaryAre you open to a better job opportunity as a Desktop Support specialist? · The company is looking to hire a Windows HelpDesk and Desktop Support Lead. This position is structured as temp-to-perm and converts to direct-hire after 6 months. Job Types: Contract, Temp-to-hire · Den ...
-
Import Export Specialist
1 day ago
Carestream Health Rochester, United StatesInnovation that sparks imagination. Continue on to your next challenge with us. · Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a ...
-
Field Support Specialist
1 week ago
Maxim Health Systems Rochester, United States**Field Support Specialist** · Rochester, NY, 14614 · Operations, FieldOffice · Full Time · **** · **Position Description:** The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionali ...
-
Assistant Store Manager
6 days ago
Extra Space Rochester, United StatesAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. · Extra Space Storage is the largest self-storage company ...
-
RN (Acute Stroke) - Rochester, NY +
6 days ago
WeCare Staffing Solutions Rochester, United StatesAcute Stroke RN - TRAVEL ONLY · Status: Full-Time · Shift: D/N Rotate Shift; Every Other Weekend · Shift Length: 8 Hours (7a-3p) · Pay Range: $66.06 / hour · Contract: 13 weeks · Location: Rochester, New York (Must be more then 50 miles away from facility) · Job Summary: · ...
-
RN (Oncology/Hematology) - Rochester, NY +
6 days ago
WeCare Staffing Solutions Rochester, United StatesOncology/Hematology RN - TRAVEL ONLY · Status: Full-Time · Shift: D/N Rotate Shift; Every Other Weekend · Shift Length: 8 Hours (7a-3p) · Pay Range: $66.06 / hour · Contract: 13 weeks · Location: Rochester, New York (Must be more then 50 miles away from facility) · Job Summ ...
-
RN (PACU) - Rochester, NY +
6 days ago
WeCare Staffing Solutions Rochester, United StatesPACU RN - TRAVEL ONLY · Status: Full-Time · Shift: D/N Rotate Shift; Every Other Weekend · Shift Length: 10 Hours (10:00a-8:00p) · Pay Range: $53.90 / hour · Contract: 13 weeks · Location: Rochester, New York (Must be more then 50 miles away from facility) · Job Summary: · ...
-
Service Solutions Specialist
3 days ago
Penn Power Rochester, United StatesTake your career to the next level as a Service Solutions Specialist with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the b ...
-
Automation Specialist
2 weeks ago
REXEL Rochester, United States· The position of Automation Specialist for PLC and Software will be based out of our Rochester, NY location · For the state of New York only only, the pay range is $70K to $85K plus commission, depending upon qualifications, experience and other considerations permitted by law. ...
-
RN (PACU) - Rochester, NY +
1 week ago
WeCare Staffing Solutions Rochester, United StatesJob Description · Job DescriptionPACU RN - TRAVEL ONLY · Status: Full-TimeShift: D/N Rotate Shift; Every Other WeekendShift Length: 10 Hours (10:00a-8:00p)Pay Range: $53.90 / hourContract: 13 weeksLocation: Rochester, New York (Must be more then 50 miles away from facility)Job Su ...
-
RN (Orthopedics) - Rochester, NY +
2 days ago
WeCare Staffing Solutions Rochester, United StatesJob Description · Job DescriptionOrthopedics RN - TRAVEL ONLY · Status: Full-TimeShift: D/N Rotate Shift; Every Other WeekendShift Length: 8 Hours (7a-3p)Pay Range: $63.06 / hourContract: 13 weeksLocation: Rochester, New York (Must be more then 50 miles away from facility)Job Sum ...
-
Digital Marketing Manager
1 week ago
Monro Muffler Brake Rochester, United StatesMonro, Inc. · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the i ...
-
Biomedical Engineer II
1 week ago
QuidelOrtho Rochester, United StatesThe Opportunity · QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are m ...
-
Dental Assistant
1 week ago
Specialty1 Partners Rochester, United StatesOur office, Precision Endodontics - Williamsville, is seeking a talented Dental Assistant to join our busy specialty practice. · We are looking for a talented and skilled Dental Assistant to help us accomplish our mission to improve the lives of our patients by providing a world ...
-
Community Project Coordinator
5 days ago
ROC USA Rochester, United StatesCommunity Project Coordinator · This position provides training and support to existing and established resident cooperatives as well as newly formed cooperatives seeking to acquire the land under their homes, working with Resident Owned Communities (ROCs) and their Boards under ...
-
Digital Marketing Manager
1 week ago
Monro Muffler Brake Rochester, United StatesMonro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro ...
-
Digital Marketing Manager
1 week ago
Monro, Inc. Rochester, United StatesCompany Description · Monro, Inc. · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most rec ...
Help Desk Specialist - Pittsford, United States - Butler America
Description
Help Desk Support
Location: Pittsford, NY (ON SITE)
Job ID: #69129
Pay Range: $24-28
Position Purpose:
If you thrive in a fast-paced environment and are looking for an opportunity to build your technical skills, join us as a Software Support Engineer and provide technical support via telephone and email to LenelS2 customers. The purpose of this role is to retain and encourage increased business from customers by efficiently and courteously satisfying the customer's needs on an ongoing basis.
Essential Job Functions:
Technical Qualifications
Other Qualifications
Education Requirements
Benefits provided:
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
