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    Full Time - Asheville, United States - Lowe's

    Lowe's
    Lowe's Asheville, United States

    2 weeks ago

    Lowes background
    Full time
    Description

    Essential Functions:

    NOTE:
    Minors in this role may not be responsible for some of the activities listed below
    Assisted Self Check Out
    Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
    Approaches and interacts with customers to proactively recommend products and services appropriately
    Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
    Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
    Thanks, the customer for their business and invites them back to shop at Lowes

    Customer Service
    Actively seeks out and greets customers to identify and understand their needs at check out
    Sincerely thanks every customer for their business and invites them back to Lowes
    Builds and maintains knowledge of the companys products and services
    Proactively recommends appropriate products, credit programs, and protection plans related to Lowes products during check out
    Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines
    Removes security tags, verifies product information, and bags merchandise for customers
    Responds to EAS alerts
    Answers incoming phone calls and directs calls or takes messages as needed
    Calls for assistance to open additional registers to accommodate high customer volume

    In-stock
    Ensures merchandise is accurately scanned
    Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies
    Fills and faces coolers, shelves, and merchandising areas around the front end
    Inspects returned merchandise for damages and place returned merchandise in the appropriate areas
    Assists with Pick Up In Store customer experience by picking and staging merchandise
    Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets

    Clean and Safe Stores
    Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
    Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
    Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
    Adheres to all safety requirements relevant to ones regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
    Operates store equipment as needed depending on ones specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler)

    General
    Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts)
    Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers
    Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns
    In addition to the above responsibilities, this individual is held accountable for other duties as assigned


    Minimum Requirements:
    Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
    Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods of time in a retail store environment
    Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions


    Preferences:
    High school diploma or equivalent.

    Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.


    Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

    For information regarding our benefit programs and eligibility, please visit
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