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Enterprise Customer Success Manager
2 weeks ago
LaunchDarkly Louisiana, United StatesAbout the Job: · Please note this position is to be based specially in the Mountain Time Zone regions only. · The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They ...
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Financial Accountant
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Skyline Solutions Atlas, PA, United States Freelance"We are an IT solutions and services provider and a 100% subsidiary of Allgeier SE. For over 40 years, we have successfully shaped our development at Allgeier inovar with a clear focus on long-term success and growth. With our product lines in the areas of Enterprise Content Mana ...
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The Edward Via College of Osteopathic Medicine Louisiana, United StatesAssistant Director for International, Appalachian and Delta Outreach Program · Campus: Louisiana · Status : Administrative Staff Positions · Description: · Primary responsibilities include assisting the Director at the Louisiana campus with leadership for all matters pertaining ...
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Associate Engineer, Process
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Venture Global Partners Louisiana, United StatesVenture Global LNG ("Venture Global") is a long-term, low-cost provider of American-produced liquefied natural gas. The company's two Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliab ...
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Project Engineer
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CONTECH CONTROL SERVICES Louisiana, United StatesProject Engineer (RIE / PDC Buildings) · La Porte or Houston, TX · If you want to know about the requirements for this role, read on for all the relevant information. · Contech is seeking individuals to lead projects in the chemical and petrochemical industries related to Remo ...
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Senior Service Desk Technician
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outsourceIT Louisiana, United StatesCompany Description · At outsourceIT, we are a people-centric tech company based in La Plata, MD. We believe technology should serve your goals, and our focus is to ensure that the tech tools you rely on align seamlessly with your overall mission. We are committed to providing a ...
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Environmental Manager
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ACCIONA S.A. Louisiana, United StatesACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 60,000 professionals, present in more than 40 countries across the five continents, all contributing in our missio ...
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Assistance Service
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Skyline Solutions Clarksville, MO, United States FreelanceYou can wake up in the morning with a stomach ache. · Or with butterflies in your stomach. · **Service Assistant (m/f/d)**: · - **Reference number**: J · - **Entry level**: Professionals · - **Location**: Wuppertal · - **Company**: Porsche Center Wuppertal · **Responsibilities** ...
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Nexus Dynamics McCune, United StatesAbout the Company · We are one of the leading general planning companies in Germany. With more than 700 employees, we realize sophisticated architecture and engineering solutions worldwide. We have a special focus on digitization and sustainability in planning processes. · Experi ...
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MMS Technician II
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Solar Turbines Incorporated Louisiana, United StatesCareer Area: · Manufacturing · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world bui ...
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Product Manager Outdoor Lifestyle Accessories
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GODIRECTINC Louisiana, United StatesPRODUCT MANAGER, Lifestyle Accessories · Make your application after reading the following skill and qualification requirements for this position. · the leader has demonstrated success across a variety of consumer electronic categories with brands such as Pcmicrostore, ROOCASE, ...
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Saybrus - Wealth Management Consultant
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Business Systems Analyst
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Sulzer Louisiana, United StatesRole Overview: · Apply (by clicking the relevant button) after checking through all the related job information below. · The Business System Analyst for D365 F&O (Finance and Operations) plays a pivotal role in ensuring the successful implementation, optimization, and ongoing m ...
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BlueWave Ventures El Dara, United StatesFor motivated high school graduates who are interested in technology, want to learn about energy supply systems, and enjoy working in a team, we offer the apprenticeship as an electrician for energy and building technology at El Dara. · During the 3.5-year apprenticeship, the fol ...
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Business Systems Analyst
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Human Resources Specialist
2 weeks ago
Charles County Public Schools Louisiana, United StatesCompany Description · Charles County Public Schools, located in La Plata, Maryland, is one of the state's fastest-growing public school systems, serving approximately 27,000 students across 37 schools, pre-K through high school, and operating three specialty educational centers ...
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Mindoula Health Inc Louisiana, United StatesMindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to "scale the human connection," Mindoula helps hea ...
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Regional Vice President of Sales, Enterprise
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dbt Labs Louisiana, United StatesAbout Us · Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a f ...
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Senior Director, Project Management
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Worley Louisiana, United States51,000 people. 49 countries. Over 120 office locations. · We're not just engineers. We're a global team of data scientists, consultants, construction workers and innovators all working to create a better tomorrow. Every day, we help customers in energy, chemicals and resources g ...
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Human Resources Manager
2 weeks ago
American Signature Furniture Louisiana, United StatesAt American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. ...
Customer Success Manager - Louisiana, United States - Knotch
3 weeks ago
Description
About KnotchKnotch is a Content Intelligence Platform that enables brands to drive business growth through content. We build products for people who use content to drive performance.
We also offer Strategic Consulting services which enable brands to achieve new levels of efficiency and effectiveness through ongoing and ad hoc support.
Knotch gives marketers a holistic view of content's performance and provides insights and actions that drive performance and increase efficiency.
The Customer Success Manager Role
As Knotch's Customer Success Manager, you will be looked upon as a trusted advisor to your enterprise clients, leading them to success throughout their partnership with Knotch.
Our CSMs take our customer relationships seriously and serve them beyond implementation and support: we understand their strategic vision for their content and enable them to use insights to drive business outcomes.
Success starts with meeting our customers where they are, and applying our tried and true onboarding and adoption approach using change management methodologies.
Along the way, we believe it's important to gain trust and confidence by building impactful relationships, maintained through the transparent analysis and data connections our CSMs provide to their book of business.
This role is not for the data-shy or reporting-averse. If you love data analysis and data-driven decision-making, you'll thrive herePlease note, we are a remote first company and employees can work anywhere in the United States (but bonus points for PDT)
How you'll add value at Knotch:
Be the go to resource to our customers. Build strong customer relationships and partner with them to help them achieve their desired outcomes with content
Actively build, own and develop relationships with Fortune 1000 brands
Establish customers' key objectives and KPI framework for measuring success, deriving meaningful value from the platform, and achieving outcomes
Provide your customers with actionable recommendations using content insights to optimize towards their desired outcomes
Implement customer engagement strategies, consistent executive business reviews, monthly health checks, and on-demand support
Leverage your understanding of the customer to identify expansion opportunities & churn risks
Assist the Accounts team in increasing customer retention, and identifying growth opportunities, managing handoffs at key points in the customer lifecycle
Become a Knotch product expert and trusted advisor to customers
Within your first 60 days, you will:
Become familiar with all Knotch teams by receiving extensive training on how the Customer Success team works cross-functionally
Be thoroughly trained on Knotch's product suite, making your way to become a true product expert
Shadow other CSMs and become familiar with how we work with clients on a day-to-day basis
Take full ownership of your book of accounts and begin forming strong relationships with day-to-day clients and key stakeholders
Build and deliver strategic presentations for your clients in the form of monthly or quarterly reports or Executive Business Reviews (EBRs)
With your book of accounts, have defined their desired business outcomes and started planning to align their content strategies with measurable Goals and KPIs
You'll be successful here if you:
Have 7+ years of client success or account management experience at a software company or marketing agency
Have successfully delivered high touch, premium service to F1000 companies.
Are able to have a business conversation with your customers about how their content connects to their business goals
Bring deep data & analytics experience (because we crunch numbers and find insights daily)
Are adept at utilizing the many features of Excel/Google Sheets and Powerpoint/Google Slides to analyze data and present insights through a well crafted narrative
Can navigate multiple priorities both client-facing and internal
Harness an appreciation for finding a balance between the needs of a client and that of the business you support
Are highly motivated, can carry a heavy workload, and prove your trustworthiness through meeting deadlines
Enjoy taking on responsibilities & special projects "beyond the role".
Proven ability to thrive in a fast-paced, sometimes chaotic and dynamic startup environment, with the agility to adapt to rapidly changing demands and evolving market needs
We also appreciate (but don't require):
Additional years of experience in data analysis and/or content strategy
Background in a marketing/advertising technology or a marketing agency environment (this experience is helpful because you'd have the exposure to similar work, terminology, contacts, and material that we encounter here at Knotch)
If you can prove your healthy track record of helping to expand existing accounts
Salary Range:
$80,000-$150,000 OTE. Final salary will be based on experience. Other great benefits include medical, dental and vision insurance eligibility, a 401(k) plan, unlimited PTO and 10+ company-paid holidays, a daily company break, and a wellness allowance, just to name a few
We are an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace.
We strive to provide equal opportunities in all aspects of employment, including recruitment, hiring, compensation, training, promotion, and employee experience, without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity, or any other legally protected characteristic.
We do not tolerate any form of discrimination, harassment, or retaliation.We actively encourage applicants and employees from all backgrounds to bring their authentic selves to work and contribute to creating an environment where everyone feels valued, respected, and empowered to reach their full potential.
We welcome honest feedback from all stakeholders to continually improve our diversity, equity, inclusion, and belonging efforts.#J-18808-Ljbffr
Customer Success Manager professionals in Louisiana
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trina vontoure
job seeker
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Wade George
I am a motivated and hard-working individual with a high interest in learning and growing.