Private Training Logistics Manager - Little Rock, United States - SANS Institute

Description

About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking a Logistics Manager to join our team within the Private business unit. This role will play a crucial part in a team responsible for managing and executing all operational aspects required for delivering best-in-class SANS Private classes to government agencies and commercial accounts across North America.

Key Responsibilities

Manage the customer relationship and their expectations related to private class operations, project management, student support, post-event evaluation, and other essential elements necessary for the successful implementation of SANS private classes and Cyber Ranges.

Communicate timely, clearly, and consistently to ensure all classes and Cyber Ranges are successfully executed.

Manage and execute logistics for in-person, live online, and hybrid classes.

Order courseware items such as books and media for timely delivery to the training location or individual locations. Ensure proper versions are ordered and delivered.

Assist students with escalating technical and courseware questions.

Communicate responsibilities with SANS teaching assistants in advance of class.

Work closely with SANS Streaming and Networking Technicians to effectively run hybrid classes and any solve issues.

Negotiate rental of external facilities, equipment rental, and F&B as required.

Ensure instructors understand each clients needs and requirements before class.

Manage and troubleshoot any class-related items and ensure proper resolution.

Record daily attendance and report no-shows.

Review daily evaluations and follow up with student outreach when necessary.

Monitor live online training Slack channels classes will run in various time zones.

Communicate all student and customer issues with the Private Training Director.

Ensure internal database/systems are maintained as they relate to ensuring proper execution of SANS Private Training Classes:

Upload the roster via the SANS e-commerce platform.

Update Salesforce with student information.

Maintain Smartsheet with all class information and completed tasks.

Serve as the first point of contact for student concerns and ensure timely resolution.

Create reports for management and clients as requested.

Work to continuously improve SANS business processes.

Represent SANS professionally to both internal and external contacts.

Other duties as assigned.

Manage and execute logistics for in-person, live online, and hybrid Cyber Range tournaments:

Work in tandem with the SANS Cyber Range team and lab support services to obtain Zoom and VM links.

Ensure laptop requirements are communicated with students and customers.

Handle student registrations working with the Cyber Ranges Admin Console.

Coordinate and run internal operations call to review logistics.

Obtain post-event reports to provide to the customer.

Update Salesforce with pertinent information (attendance, winners, prizes, etc.).

Send post-event emails to winners and coordinate shipping of coins.

Monitor live online Slack channel while the tournament is running tournaments will run in various time zones.

Other duties as assigned.

Basic Qualifications

BA/BS Bachelors Degree or equivalent.

A minimum of three years of event, conference, or hotel experience

Strong communication skills without fear of over-communication. This role will require effective collaboration and coordination across internal and external stakeholders, both written and verbal.

Strong focus on the customer experience and continuous process and quality improvement.

Ability to troubleshoot and problem-solve independently, quickly, and effectively.

Detail oriented, and able to meet strict deadlines.

Available to manage virtual events in different US time zones, preferably located in the central or eastern time zone.

Skilled with business productivity tools such as Microsoft Office, Salesforce, Qualtrics, ServiceNow, Slack, and Smartsheet.

Excellent people skills able to work well with others in a virtual organization.

Comfortable working from home, in a remote organization.

Preferred Qualifications

Sales support experience preferred.

PMP certification is highly preferred.

Reporting Relationships

This position reports to the Director of Private Training and has no direct reports.

Work Environment

Remote work environment with the ability to travel less than 10% of the time for business purposes.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $70,000 and $80,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

Medical

Dental

Vision

Short-Term Disability

401(k) with company match

Employee Assistance Program

Supplemental Life Insurance and AD&D

Paid Time Off

Company Paid Holidays

Volunteer Paid Time Off

Department

Private

Employment Type

US Employee | Full-Time

Minimum Experience

Mid-level

Compensation

$70,000 - $80,000