- Essential functions support and maintain ERCOT IAM technology solutions and services and ensure a high availability and secure authentication for these systems.
- Process changes, fixes and requests while minimizing the risk to the stability of the IAM applications.
- Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with ERCOT practices.
- Troubleshoots performance concerns, install certificates, analyze application system logs, manually deploy code, etc.
- Manage and document operational functions in the IAM environment.
- Requires excellent communication skills and the ability to interface across the organization with cross- functional teams such as IT and business personnel.
- Performs restorative and maintenance actions to deliver services and maintain SLAs
- Escalates and resolves priority requests and issues as needed
- Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
- Establishes and maintains knowledge and understanding of current applications, databases, department functions.
- Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.
- Establishes strong working relationships with key staff members across the company
- Participates in projects and maintains knowledge of current and emerging technologies
- Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of ERCOT Operations
- Conveys team goals effectively through strong written and verbal communication skills
- Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
- Experience with application and database integrations with IAM platforms
- Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
- Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness
- Available for 24x7 on-call support
- Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
- Serves as a Subject Matter Expert and provides guidance to junior team members
- May schedule work, train, mentor, and coach other employees
- Excellent knowledge of IAM domain platforms
- Extensive knowledge and experience supporting IAM systems in the production environments
- Experience with large complex java WebLogic application configuration and support, web hosting with multiple server tier levels, and application and server level clustering and load balancing
- Excellent knowledge on Linux, Networking (TCP/IP), Information security
- Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations
- Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support
- 3+ years of experience with the administration of middleware application server installations on Red Hat Linux
- Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.
- Understanding of ITIL framework
- Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups
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Production Support Analyst - Blank, United States - Judit Inc
Description
Job Description
Job DescriptionJOB TITLE:
IAM Production Support Analyst
JOB LOCATION:
Remote
JOB DESCRIPTION
This position is a senior-level technical role that provides overall production support for the implementation and administration of the IAM system, built on the Oracle Identity Governance platform, IAM-related interfaces, and other areas such as multi-factor, identity access, privilege access controls, and active directory.
Responsibilities:
Experience
Production Support Analyst professionals in Grand Blanc
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Kerry Cochell
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