- Delivering the fan experience at one of 100 sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
- Building the first fly pack broadcast system ) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis ) LED Display in Times Square, NY
- Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
- Leads the Global and/or local Delivery of Services provided by Diversified to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance.
- Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews. Conducts periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, quarterly business reviews, change control and other informal meetings.
- Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
- Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
- Co-develops annual review of service level requirements. Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
- Takes ownership and accountability for all client issues to satisfactory resolution.
- Acts as point of escalation for issues not resolvable by the service lines.
- Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures.
- Participates in rigorous governance and compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
- Participates in business continuity planning and testing.
- Develops and delivers regular reports on performance to client and Diversified senior executives.
- Identifies areas for growth at the client by assisting the account executive in bringing new services to offer to the client.
- Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.
- Bachelor's degree and 8 years of related professional experience, 5 years in Service delivery and account management/client relation management.
- Essential qualifications in IT, ITIL, Business Administration or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A sound understanding of the major Diversified service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT, AV and Media outsourced environment.
- A proven track record in effective communications, managing service delivery and relationship management skills.
- US citizenship required.
- The a bility to pass a detailed government background check.
- No, security clearance is not required - but a plus.
- Location can be virtual with the willingness to travel at least 50%.
- Pay Type Salary
- Min Hiring Rate $150,000.00
- Max Hiring Rate $190,000.00
- Norcross, GA, USA
- Virtual
-
Jimmy Johns Delivery Driver
1 week ago
Jimmy John's Dekalb DeKalb, United StatesDelivery Driver employees are responsible for the successful execution of fast, accurate deliveries and world-class customer service while maintaining a clean, organized shift. When not taking deliveries, drivers are expected to help with In-Shop tasks, which includes making sand ...
-
Food Procurement and Distribution Specialist
1 week ago
DeKalb County Community Gardens DeKalb, United States**JOB SUMMARY**: · The Food Procurement and Distribution Specialist will oversee the implementation of the Illinois Equitable Access Towards Sustainable Systems (IL-EATS) program by coordinating pickups and deliveries of food products, meeting with producers and service organizat ...
-
Maintenance Tech 1
8 hours ago
Panduit DeKalb, United StatesAt Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability. · What You Will Do · As a Maintenance Technician, you will provide basic technical support for low-impact equipment and fac ...
-
Stockroom Area Supervisor
1 week ago
Ross Dress for Less Lawrenceville, United States**GENERAL PURPOSE**: · The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible fo ...
-
Product Management Manager
1 week ago
Home Depot / THD Atlanta, United States**Position Purpose**: · The Product Management Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The Product Manage ...
-
Executive Director of Student Services
1 week ago
Manhattan College Riverdale, United StatesThe Executive Director of Student Services is a key member of the leadership team of the Division of Enrollment Management and is responsible for overseeing Jasper Central, the College's newly created one stop shop. This position is responsible for providing leadership and manage ...
-
Transportation Supervisor
2 days ago
SYSCO Atlanta, United States Full timeCompany: · US0002 Sysco Atlanta, LLCZip Code: · 30337Minimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and pro ...
-
Client Solutions Lead
1 week ago
Thought Logic Consulting Atlanta, United StatesBetter Focus. Better Results. For Everyone_. Thought Logic is a true business consultancy that prides itself on forming trusted, enjoyable working relationships with our clients and fitting seamlessly into their corporate cultures. We work with the most highly respected and innov ...
-
Digital Accounts Manager
2 weeks ago
Cumulus Media Atlanta, United States**The audio industry is on fire - **from podcasting and streaming to smart speakers and live radio - and it's never been a more exciting time to join and grow with one of the country's largest and most sophisticated audio companies** · **Cumulus Media** | **Atlanta** currently fe ...
-
National Account Manager Cox Communities
1 week ago
Cox Communications Atlanta, United StatesCox Communications is seeking a **National Account Manager **. As the **National Account Manager, **you will play a pivotal role in the creation and implementation of companywide sales and marketing strategies to drive sales and revenue with Cox's IoT solutions across all potenti ...
-
Operations Director
3 days ago
SYSCO Atlanta, United States Full timeCompany: · US0002 Sysco Atlanta, LLCZip Code: · 30337Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 7 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's ac ...
-
Lead Product Manager, Trust
1 week ago
Calendly Atlanta, United States**About the team & opportunity** · What's so great about working on Calendly's Product team? · We aim to design a seamless product experience that delights our customers. · Why do we need you? We're looking for a Lead Product Manager to champion the Trust & Safety of the Calendly ...
-
Server
1 week ago
JINYA Ramen Bar Atlanta, United States**Job Title**:Server · **FLSA Status (US): Hourly** · **Direct Oversight**:Restaurant Operations · **Reports To**:General Manager · **Job Summary**: · Our Server team members are our brand ambassadors, ensuring guests experience a fun, relaxed and exceptional dining experience. S ...
-
Lead Business Data Architect, Serviceability
1 week ago
Cox Communications Atlanta, United StatesCox Communications is looking for a Lead Business Data Architect to be a core member of the Cox Business Enablement team. In this role, you will know and understand current and future Serviceability and Spatial Processing & Analytics technology and define how that technology will ...
-
Process Improvement Consultant Iv
8 hours ago
Kaiser Permanente Fulton, United States**Job Summary**: · Delivers, executes, and sustains process improvement (PI) engagements including kaizen. Serves as a consultant to stakeholders and process owners to drive process improvements. Contributes to strategic planning and supports organizational alignment and prioriti ...
-
Construction Superintendent
2 days ago
Freese Johnson, LLC Marietta, United StatesFreese Johnson, LLC is seeking experienced Superintendents who are willing to travel. · The Superintendent is the field leader of projects who provides on-site field administration/supervision and technical management for all construction operations, including direct supervision ...
-
Assistant General Manager
1 week ago
Hardee's - Atlanta, GA Atlanta, United StatesThe Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee's restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE's Core Values. The AGM assists in ensuring compliance with company standar ...
-
Woodstock Harley-Davidson Woodstock, United States**Woodstock Harley-Davidson** · **About Us** · The Windy City Motorcycle Company (WCMC) is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders - catering to other riders. As one of the largest motorcycle retailers in the industry ...
-
Financial Analyst Ii
1 week ago
Cox Automotive Atlanta, United States**This role may reside in any Cox Automotive Retail Location including Atlanta, GA, North Hills, NY, Burlington, VT, and Mission, KS.** · **RESPONSIBILITIES (including, but not limited to): · - Monthly consolidation of financial expense results, variance analysis, R&O forecast, a ...
-
General Procurement
5 days ago
GSK Marietta, United States**Site Name**: USA - Pennsylvania - Marietta · **Posted Date**: May · Today, there are millions of people without access to basic healthcare, thousands of diseases without adequate treatments and millions more people who suffer from everyday ailments. GSK wants to change this. W ...
Client Delivery Executive - Norcross, United States - Diversified
Description
Client Delivery Executive - VirtualNorcross, GA, USA ● Virtual
Req #3546
Thursday, April 18, 2024
At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.
Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:What part will you play?
Accountable for managing the delivery of contracted services and projects to complex clients with global footprint. Serves as the primary point of contact to the client(s) regarding overall and day-to-day delivery.
What will you be doing?
To learn more about becoming part of the Diversified team, visit us at or email us at .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs.
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law.
We celebrate diversity and encourage people of all backgrounds to apply for available positions.Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market.Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Other details
