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    Customer Service Representative - Dallas, United States - Kennedy Services

    Kennedy Services
    Kennedy Services Dallas, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    This remote position is for a national call center which includes paid training. Utilize your customer service skills to take calls and redirect customers to the appropriate departments. All needed equipment is provided.

    • Takes inbound and makes outbound calls with customers.
    • Responds to questions and concerns about products or services their company offers (Mostly by qualifying consumer and handing off to specialist).
    • Following call center "scripts" when handling different topics.
    • Follow all company policies and procedures (QA, Attendance, Company Handbook).
    • Provide the best possible Customer Service.
    • Expected to check and read Teams and work emails throughout the day.
    • Expected to have working Internet and a Quiet workspace.
    • Assist with any additional work as needed.

    Required Skills/Abilities:

    • Excellent communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent customer service skills.
    • Excellent organizational skills and attention to detail.
    • Ability to function well in a high-paced and at times stressful environment.
    • Must have working internet and a quiet workspace.

    Education and Experience:

    • Minimum Requirement is a High School Diploma or GED.
    • 2+ years Customer Service Experience Preferred.
    Company DescriptionFounded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

    Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

    As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

    Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy's expertise and experience provide the strategic advantage to get you to your next level.

    Company Description

    Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.\r
    \r
    Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.\r
    \r
    As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.\r
    \r
    Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy's expertise and experience provide the strategic advantage to get you to your next level.
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