- FundingIssue policies by gathering all documents from carrier sites and uploading them appropriately to Blitzdocs.
-
Customer Experience Specialist
1 week ago
Veterans United Jefferson City, United StatesAs a Customer Experience Specialist, you will be responsible for maintaining our relationship with customers after an insurance policy has been issued by Veterans United Insurance (VUI) and handling other service-related inquiries and calls. You are also responsible for finding o ...
-
Customer Experience Specialist- Remote
22 hours ago
Pearson Lanka Jefferson City, United Statesease click here: · Pearson ** Pearson Customer Experience Specialist- Remote Jefferson City , Missouri Share this job · * share by email** · **Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in ne ...
-
Customer Service Representative/data Entry
2 days ago
McDermott Top Shop, LLC Jefferson, United StatesJob Title**:Customer Service Rep|Data Entry Specialist** · **Reports To**: Lead Team Member · **Department**: Office · **Company Core Values** · - Ambitious · - Customer Service Oriented · - Job Ownership · - Positive Growth · - Safe Work Environment · - Team Oriented · - Leads b ...
-
Bilingual Member Service Specialist
2 weeks ago
County City Credit Union Jefferson, United States**BILINGUAL MEMBER SERVICE SPECIALIST (English / Spanish)** · **County-City Credit Union** · **Department**: Member Service · **Hours**: 8:00 AM - 5 PM (Plus some Saturdays 8:15 - 11:30 AM) · **Report To**: Member Service Supervisor · **Status**: Full-Time · **Primary Role**: Ens ...
-
Child and Family Support Specialist
2 days ago
Orion Family Services, Inc. Jefferson, United StatesChild and Family Support Specialist · Do you like to play with kids, and want to help families in their healing journey? Orion is currently seeking individuals to join our Community Services Program. Services are focused on youth and their families, and are provided in home or in ...
-
Dual Study 2024
2 weeks ago
Radiant Enterprises Jefferson, United StatesAre you interested in economic topics? With a dual study program at our company, you can shape your career at Allianz in a diverse way. · Ready to take off? We are looking for motivated team players (m/f/d) for our dual study program in Cologne starting on September 1st, 2024. Yo ...
-
Cascade Innovations Jefferson, United StatesHAPEKO is the first address for specialists and executives in Germany. The focus of our work is to connect specialists and executives who are looking for a professional change with suitable companies. HAPEKO has more than 20 locations throughout Germany. · For our client, an int ...
-
Cascade Innovations West Jefferson, United StatesWest Jefferson 'akut Doc is a specialist in the recruitment and placement of physicians within the akut... Med Group, which is a nationwide leader in supporting medical professionals. We provide guidance and assistance to physicians in finding a suitable position and help them ac ...
-
FusionTech Jefferson, United StatesThere are many reasons to collaborate with European Medical Consulting Adam. In the following section, you will see how you can benefit from our free services and save valuable time: * You will have access to exclusive and unpublished job opportunities * Our relocation service wi ...
-
Horizon Technologies Jefferson, United StatesWe are currently seeking a Purchaser (m/f/d) in Wuppertal and surrounding areas to join our team as soon as possible, either in full-time or part-time capacity. YOUR RESPONSIBILITIES: * Correspondence * Supplier management * Procurement WHAT WE EXPECT FROM YOU: * Successfully com ...
-
Project Engineer
1 week ago
SilverTech Jefferson, United StatesProject Engineer (m/f/d) for Track Planning · Dresden · Immediate Start · Full-time, Part-time · To strengthen our team in Dresden, we are looking for a Project Engineer (m/f/d) for the planning of railway facilities. · Your Contribution · You will work on various infrastructure ...
-
Nexus Innovations Jefferson, United StatesThe Arche-Noah-School is a special education center. Children of preschool and primary school age with special needs in the areas of language, learning, and socio-emotional development are supported in our school. The school is directly connected to the therapeutic day care cente ...
-
Infinity Systems Jefferson, United StatesWith a strong team of 930 employees at 25 locations throughout Germany, ELMATIC is one of the most successful service companies in building technology. We are manufacturer-independent specialists in the maintenance, repair and construction of systems in all trades of building tec ...
-
Sourcing Specialist
3 weeks ago
Skyline Solutions Cole, OK, United States FreelanceAre you a driven individual who is not afraid to challenge the status quo? Welcome to LyondellBasell · We are currently seeking a (Senior) Sourcing Specialist (M/F/d) for our largest European production site in Wesseling near Cologne, Germany. In this role, you will be responsibl ...
-
Work Experience Specialist
1 week ago
The Help Group California, United StatesThe Help Group is seeking · a h igh energy, attention to detail, well organized full-time · Work Experience Specialist · to cover the · Sherman Oaks · area · Founded in 1975, The Help Group · is the largest, most innovative and most comprehensive nonprofit of its kind in t ...
-
Customer Experience Specialist
1 week ago
Veterans United Home Loans Columbia, United StatesCustomer Experience Specialist page is loaded · Customer Experience Specialist · Apply · locations · Jefferson City, MO · MO-Columbia-Oscar · time type · Full time · posted on · Posted 10 Days Ago · job requisition id · R3952 · * · We do not have an official start da ...
-
Patient Experience Specialist
2 days ago
University of Missouri Columbia, United StatesLOCATION: Columbia, Missouri · ABOUT THE JOB · The Patient Experience Specialist will emulate and promote the highest quality of hospitality, customer service, and the patient experience, and is a resource for patients and their family members. This role is a liaison between the ...
-
Customer Experience Specialist
1 week ago
Veterans United Home Loans Columbia, United StatesCustomer Experience Specialist page is loaded Customer Experience Specialist Apply locations Jefferson City, MO MO-Columbia-Oscar time type Full time posted on Posted 10 Days Ago job requisition id R3952 * We do not have an official start date for this role, but are currently acc ...
-
patient experience specialist
2 days ago
MU Health Columbia, United StatesLOCATION: Columbia, Missouri · ABOUT THE JOB · The Patient Experience Specialist will emulate and promote the highest quality of hospitality, customer service, and the patient experience, and is a resource for patients and their family members. This role is a liaison between ...
-
Customer Experience Specialist III
1 week ago
Cypress Human Capital Management, LLC California, United StatesOverview · Customer Experience Specialist III · Partner with Program Lead to support 2-3 acquisitions of new companies by Zendesk · Partner with Customer Success and subject matter experts to build new processes and expansion plays for acquired companies · Facilitate meetings t ...
Customer Experience Specialist - Jefferson City, United States - Veterans United
1 week ago
Description
As a Customer Experience Specialist, you will be responsible for maintaining our relationship with customers after an insurance policy has been issued by Veterans United Insurance (VUI) and handling other service-related inquiries and calls.
You are also responsible for finding opportunities to bundle our customers insurance needs, offering additional products that suit the customers needs and quoting/presenting various insurance products.
You may also assist Loan Officers, Insurance Agents, and customers with all policy updates or change requests as well as other tasks associated with finalizing insurance policies for customers.
Depending on your assignment, you will focus on one of the following areas:Operations/FundingService and BillingRetentionJob duties will vary upon assignment but may include:Operations
Fund policies by checking Blitzdocs for our policy, updating mailing address in the carrier site, closing CRM, and updating the carrier with closing documents.
Respond to all email requests in a timely manner.Work through task and activities for Agents when additional coverage is needed.
Make mortgagee changes prior to and after funding along with all other assigned mail.
Actively contribute to making the team and culture stronger by assisting with other duties as needed.
Service and Billing
Review existing customer files and insurance policies to ensure all carrier needs are met to avoid unexpected interruption of coverage.
Communicate effectively with customer, carriers, and other partners to gather information, provide a great customer experience, and keep all parties updated as necessary.
Regularly follow up with customers to maintain a positive relationship, educate them about insurance, and cross-sell other products as appropriate.
Answer incoming questions from clients, carriers, partners, and others via phone and email.Assist with processing agency mail.
Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
RetentionReview all renewals as assigned in retention center to determine next steps for our customers. Review high-level renewals for potential savings and other options, and cross-sell potential saving opportunities.
Review existing customer files and insurance policies to ensure all carrier needs are met to avoid unexpected interruption of coverage.
Communicate effectively with customers, carriers, and other partners to gather information, provide a great customer experience, and keep all parties updated and informed as necessary.
Follow up with customers when claims occur and regarding renewal, per best practices.Answer incoming questions from clients, carriers, partners, and others via phone and email.
Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
Were looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
Well also want to know you can demonstrate these attributes:Excel in a fast-paced, results-oriented environmentHigh attention to detailCapacity to work independentlyAbility to manage times and meet deadlinesStrong communication skills (written and verbal)Exemplary customer service skills1+ year(s) of experience with phone-based customer service and/or salesKnowledge in Property and Casualty InsuranceProperty and Casualty Insurance licensed or become licensed upon employmentProficient in basic computer technologies, appropriate for an internet-based companyRegular and predictable attendanceLearn more about us on Glassdoor and our career site at
