- Health, vision, and dental insurance coverage starting day one
- Generous paid leave and paid time off, including 9 paid holidays
- Multiple retirement options, including 100% match up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels, and more.
- See a comprehensive list of benefits here.
- Serve as an official liaison for the patient and family in the mediation and resolution of complaints and grievances. Lead these processes for MU Health Care, abiding by all patient rights and responsibilities, accreditation standards, and regulations by the Centers for Medicare and Medicaid. Coordinate the investigation, as well as the formal communication to the patient.
- Manage all patient comments, collected from channels other than patient surveys, using the Patient Safety Network when appropriate to coordinate and distribute information and generate responses.
- Serve as an expert resource of MU Health Care services, locations, and information for patients and family members.
- Round on public areas and units in hospitals and clinics, promoting positive relationships with patients and family members and ensuring the physical environments meet high standards.
- Participate in and develop customer service and conflict resolution training for hospital and clinic staff.
- Identify, lead, and participate in performance improvement projects that enrich interactions, simplify access, and ease the frustrations of patients and family members.
- May complete unit/department specific duties as outlined in department documents.
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Patient Experience Specialist - Columbia, United States - University of Missouri
Description
LOCATION:
Columbia, Missouri
ABOUT THE JOB
The Patient Experience Specialist will emulate and promote the highest quality of hospitality, customer service, and the patient experience, and is a resource for patients and their family members.
This role is a liaison between the patient, the family, and MU Health Care, leading and assisting in the resolution of complaints and grievances.
Participates in performance improvement projects that enrich the patient and family experience.SALARY RANGE:
$ $30.23
ABOUT US
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you will be part of an exceptional team committed to our mission of saving and improving lives and supporting our team members to achieve their personal and professional goals.
Our core values of inclusion, respect, service, discovery, responsibility, and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.EMPLOYEE BENEFITS
ESSENTIAL FUNCTIONS
REQUIRED QUALIFICATIONS
Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
PREFERRED QUALIFICATIONS
Experience in customer service or client service roles.
Health care experience.
Additional license/certification requirements as determined by the hiring department.
