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    Contact Center Agent - Tampa, United States - Tampa Bay FCU

    Tampa Bay FCU
    Tampa Bay FCU Tampa, United States

    3 weeks ago

    Default job background
    Full time
    Description


    As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence.

    Support a sales and service environment in conjunction with the Credit Unions values and goals.

    Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals.

    A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.


    Contact Center Agent Job Responsibilities:
    Handles a high volume of inbound and outbound calls
    Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
    Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
    Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
    Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
    Maintains awareness of calls waiting
    Exercise some independent judgment


    Contact Center Agent Experience:
    Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
    Call center experience preferred
    Customer service experience preferred
    Bilingual preferred(English/Spanish)


    Contact Center Agent Education:
    High School education or GED required
    Some college preferred

    Great Benefits Package

    PIc38ba3200f
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