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Intake Patient Care Representative - Indianapolis, United States - Aveanna
Description
Intake Patient Care Representative (IN OFFICE)
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Job Details
Requisition #:
195216
Location:
Indianapolis, IN 46214
Category:
Customer Service
Salary:
$18.00 per hour
Position Details
Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Position Overview
TheIntake Patient Care Representativeis responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.
The starting pay for our Intake team is $18.00 per hour, with a $250 weekly stipend for additional in-office duties. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan
Essential Job Functions
Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
Identify patients needs, clarify information, research every issue and provide solutions
Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
Meet daily, monthly, and quarterly metrics and goals set by management
Communicate effectively with other departments to present solutions to any patient concerns
Ensure work being performed meets internal and external compliance requirements
Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
Various clerical work including faxing, scanning, and copying
Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
Upon employment, all employees are required to fully comply with Companys policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Additional responsibilities of this position may include;
+ Assist with office site visits and audits as necessary by the state of Indiana and/or any government agency
+ Oversight of minimal inventory and equipment as well as communicate when inventory levels are low
+ Answering phones professionally, taking messages and resolving issues as necessary
+ Maintaining a safe and clean office environment
Requirements
Minimum Education: High school diploma or GED
Minimum Experience: Minimum of 2 years related experience
Preferred Experience: Medical Office, Customer Service preferred
Preferences
Education or experience equivalent to a bachelors degree in related field (preferred)
Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus
Other Skills/Abilities
Proficient in Microsoft suite of products including Outlook, Word and Excel
Self-starter, able to display the highest level of integrity and respect for confidentiality.
Ability to exercise effective judgment and sensitivity to changing needs and situations.
Must have strong organization skills and be very detail-oriented.
Must possess a strong sense of urgency and attention to detail.
Excellent written and verbal communication skills.
Proven ability to work independently at times and within a team.
Ability to adapt to change.
Demonstrated ability to prioritize multiple tasks to meet deadlines.
Demonstrated ability to interact in a collaborative manner with other departments and teams.
Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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