CareDriver Compliance Specialist - Remote, United States - HopSkipDrive

Description

Who we are

HopSkipDrive's mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 600 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.

Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families — and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day.

HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren't being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between.

We're a company with heart
Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities.

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we're on a mission to use innovative technology — coupled with operational expertise and new ways of thinking — to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

We're an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Fast Company's Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists.

We're growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date.

Who you are

You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids' lives everyday.

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

As a CareDriver Compliance Specialist, you'll play a critical role in ensuring every CareDriver on the platform is compliant with national and local level policies, rules, and regulations. The highest compliance standards are required to ensure every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver.

You're a self-starter with an intense drive and work ethic, a passion for our brand and our mission, and a get-things-done attitude.

You'll be ready to roll up your sleeves to help enhance the most productive and most caring community of drivers in the world. You'll work on the front lines to maintain a healthy marketplace by ensuring compliance across the CareDriver community in multiple markets.

What you'll do

• Work on national and local level compliance efforts
• Monitor and audit CareDriver activities for compliance with applicable policies, rules, and regulations.
• Ensure CareDriver vehicles are compliant; new vehicles, short term rentals, etc.
• Review CareDriver documentation
• Pause, reactivate, and deactivate CareDrivers accordingly
• Run regular reports on major partner platforms
• Assist with special projects
• Participate in Support efforts by taking Calls and responding to emails as needed
• Work closely with the Support and Operations departments to problem solve and handle CareDriver inquiries
• Be accountable to key performance metrics set for the team such as SLAs, quality measures, and decision timelines
• Review deactivation decisions to ensure they were made in adherence to HopSkipDrives Community Guidelines
• Advocate for the right thing for the customer and use strong investigative skills to make difficult decisions about users accounts
• Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports
• Work to educate our riders/drivers to promote positive experiences and maintain safety while operating within the HopSkipDrive platform

What you bring

• 6-12 months of compliance experience within associated roles
• Intermediate/advanced Excel proficiency
• Exceptional analytical, investigative, and organizational skills
• Able to work independently
• 1 year experience supporting customers via phone/email is preferred
• Background in advocacy, crisis management, mediation or e-commerce customer service experience
• Experience with previous change management; ability to thrive in a fast-paced ever-changing environment
• Experience with Tableau is a plus

** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, VA, UT, MI, WA**

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in is $18.00hr to $20.00hr. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.