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    Patient Service Representative - Indiana, United States - IRMC Physician Group

    IRMC Physician Group
    IRMC Physician Group Indiana, United States

    1 week ago

    Default job background
    Full time
    Description

    Welcome to Indiana Regional Medical Center's Job Opportunities. We're always looking for great people to join our team.

    Indiana Regional Medical Center is an equal opportunity employer. Click on one of the job openings below for specific details about a job.

    For a summary of our benefits package, click the **Benefits** link at the left.

    to submit your resume for future consideration **Patient Service Representative - IRMC Physician Group - Full Time**

    **Department:** IRMC Physician Group **Location:** Indiana, PA

    **Key Responsibilities:**

    Provide excellent customer service during every patient interaction

    Create working relationship with hospital department and provider offices

    Schedule appointment using correct Cerner Solution, following department templets and provider protocols

    Provide patient with instructions related to their appointment type

    Perform Pre-registration functions within Cerner

    Obtain or verify demographic information, insurance information and other data required on every call.

    Responsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites.

    Obtain insurance eligibility, discuss and correct discrepancies

    Communicate policy on collection of patient out of pocket responsibilities such as co-payments

    Discuss financial options and direct to financial counseling if needed

    Obtain email address, send portal invites

    Complete outbound calls to schedule appointments, verify appointment and pre-register patients

    Stay updated on medical terminology

    Direct patient to correct office/department, provide phone numbers and transfer

    Responsibilities are subject to change

    **Qualifications:**

    ***Experience and Education**:*** Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred.

    ***Knowledge/Skills:*** Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team. Candidate should possess well developed organizational, multitasking and problem solving skills. Candidate must be able to maintain composure when dealing with stressful situation and use appropriate resources. Candidate is required to have basic computer skill, an understanding of basic medical terminology and excellent customer service.

    **The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.**

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