- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned areas
- Provide menus and announce Server's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g., children, elderly)
- Answer incoming calls and address customers' queries
- Assist wait staff as needed
- Ensure that items are fully stocked, and equipment is in good working condition
- Strong knowledge and consistent use of SNHD regulations and standards
- Must be able to work cooperatively and effectively in a team
- Consistently maintains clean and safe work area for self and other team members
- Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
- Ability to communicate clearly in verbal and written English
- Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Explain basic details of food dishes and beverages to guests
- Perform to high standards of excellence, execution, and cleanliness
- Always keep your active SNHD Food Handler's card with you while on property
- Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
- Contribute to successful SNHD health inspections
- Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor
- Communicate with cashier and servers for needs and any guest service issues
- Actively participate in all scheduled required training sessions
- Responsibilityweekly requirement to post/share digital marketing on social media accounts as provided by Kassi Marketing
- Strong communication skills, inclusive of spelling and grammar in English
- Ability to move quickly and efficiently through the dining room and potentially kitchen
- Work environment is noisy, must constantly receive and communicate information
- Ability to bend, stoop, balance, and reach-ins necessary
- Job requires lifting/carrying max weight of 50lbs
- Stand for a period of 8 to 10 hours continuously
- Knowledge of health and safety rules in a kitchen
- A team player with good communication skills
- Patient with an ability to stay positive under pressure
- Understanding of restaurant etiquette
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Current, legal and unrestricted ability to work in the United States
- Must be 21 years of age
- High school or equivalent education required.
- Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
- Preferred: 1-2 years' pool experience
- Familiarity with superior customer service skills required
- Must have the ability to lead and supervise
- Lift up to 60 pounds of equipment or supplies
- Stand for periods of 8-10 hours
- Communicate clearly in verbal and written English
- Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
- Work in an environment that is subject to varying levels of cold, heat, sunlight, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position typically works outside and is subject to all weather. Proper clothing is provided
- Virgin Hotels Las Vegas is a pet friendly property. You may come in to contact with pet hair and dander
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
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Host, Kassi Beach Club - Las Vegas, United States - Virgin Hotels
Description
Job DescriptionYOUR MISSION (The Job Description)
The Host responsibilities include greeting guests, providing accurate wait times, and escorting customers to their prospective areas. For this role, the Host should have solid organizational and people skills to make sure our guests have a positive experience from the moment they arrive until their departure
Requirements
THE NITTY-GRITTY (The Essential Job Duties)
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
