Business Analyst for Digitalization of Customer Service" - Petersburg, United States - Nexus Technologies

Nexus Technologies
Nexus Technologies
Verified Company
Petersburg, United States

1 week ago

Dexter Hayes

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Dexter Hayes

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Description
Petersburg Business Analyst Digitalization Customer Service (m/f/d)


Are you passionate about renewable energy, enjoy selling technically advanced products, and are a natural networker? Do you want to work with a dynamic team to drive the energy transition in our region? Then you will find great joy and make a significant impact at e-regio.


Business Analyst Digitalization Customer Service (m/f/d) Locations:

  • Kall, North Rhine-Westphalia
  • Euskirchen, North Rhine-Westphalia

Your new role:


Get ready for an exciting challenge As a Business Analyst in customer service, you will optimize our existing business processes.

You will work across teams, document the current state, and define the desired state to develop and implement self-service concepts or process automations.

You will also conduct internal workshops.


Specifically, you will:

  • Analyze processes, identify inefficiencies and automation potential
  • Optimize by implementing additional use cases in our parloa VoiceBot
  • Document through data mapping or data modeling
  • Monitor and continuously improve

You are:

  • A business economist, computer scientist, business informatics specialist, or have a commercial education with further training
  • A communicative team player and crossfunctional networker
  • Organized and skilled in project management
  • Familiar with IT systems such as Visual Studio or Lean-SixSigma

What you will get:

  • A friendly and supportive work environment
  • A highly motivated team
  • A
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