- Initially review and set up damage claims for billing or liability referral
- Validate proper coverages and billing adjustments based upon rental agreement information
- Handle all calls from customers, insurers, or Hertz locations to establish if information needs to be appended to an existing file, referred to Third Party Administrator, or a new file opened. If new, all information is to be documented in a pre-established for
- Ensure accurate and timely billing
- Receive and research written correspondence regarding billing, collection, adjustment or disputes
- Meet or exceed individual targets as assigned
- Maintain portfolio aging within guidelines
- Demonstrate professionalism when dealing with contacts
- Maximize Collection efforts and customer satisfaction
- Interact with both internal and external customers to resolve outstanding issues in a professional manner
- Maintain accurate and complete documentation of all collection activity
- Develop a systematic approach for account reviews and calls
- Include Customer Relations when addressing sensitive account issues
- Include Hertz Sales when addressing sensitive account issues
- Escalate accounts where financial instability is apparent
- Respond to inquiries within 24 hours to maintain customer service
- Other duties as assigned by supervisor/manager.
- Working knowledge of Microsoft Word and Excel.
- Ability to work independently
- Basic mathematical skills
- Analytic capabilities for decision-making
- Excellent communication skills
- Time Management
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
-
First Party Examiner
1 week ago
The Hertz Corporation Oklahoma City, United StatesThe primary purpose of the FNOL Examiner is to be the first point of contact for both the Hertz field locations as well as customers to establish the initial claim file. The Examiner will be responsible for the triage of all incoming documents and ca Examiner, Billing, Automotive ...
-
Professional Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $28.00 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · This positio ...
-
Equipment Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $19.75 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · JOB SUMMARY ...
-
Real Estate Coordinator
1 week ago
Love's Travel Stops Oklahoma City, United StatesReq ID: 433071 · CORE RESPONSIBILITIES: · Real Estate · Assist in coordination of a large, multi-state portfolio of residential and commercial real estate acquisition, sale, use, and development activities · Assist in the preparation, review and negotiation of purchase and sale ...
-
State of Oklahoma Oklahoma City, United StatesJob Posting Title · Revenue Recovery Specialist-Collections Division · Agency · 695 OKLAHOMA TAX COMMISSION · Supervisory Organization · Collection Services · Job Posting End Date (Continuous if Blank) · Note: Applications will be accepted until 11:59 PM on the day prior to the p ...
-
Professional Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $28.00 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · DEPARTMENTAL ...
-
Professional Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $28.00 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Important Ap ...
-
Professional Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $28.00 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Note: Applic ...
-
Professional Technician
1 week ago
City of Oklahoma City, OK Oklahoma City, United States Part time$ $28.00 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Note: Applic ...
-
911 Dispatcher Trainee
1 week ago
City of Oklahoma City, OK Oklahoma City, United States$ $30.66 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · A New Hire S ...
-
Electrical Inspector I
1 week ago
City of Oklahoma City, OK Oklahoma City, United States$ $38.23 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Full-time Ci ...
-
Mechanical Inspector I
1 week ago
City of Oklahoma City, OK Oklahoma City, United States$ $38.23 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Full-time Ci ...
-
International Tax Manager
1 week ago
IPG Photonics Oklahoma City, United StatesIPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our empl ...
-
IRS Tax Controversy
1 week ago
Eide Bailly Oklahoma City, United States· IRS Tax Controversy & Procedure Senior Associate · Job Locations · US-UT-Salt Lake City | US-OK-Oklahoma City | US-OK-Tulsa · ID · Category · Tax Services · Position Type · Full-Time · Work Option(s) · Hybrid · Who We Are · Eide Bailly is one of the top 25 CPA and business ad ...
-
Unit Operations Leader
1 day ago
OKC Company Oklahoma City, United States$ $43.05 Hourly · Note : · The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Import ...
-
Recreation Leader II
2 days ago
City of Oklahoma City Oklahoma City, United States Part time$ $15.25 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · There are op ...
-
Service Manager
1 week ago
UDR Oklahoma City, United StatesUDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. · Pay Rate: $39-$42/hr. · GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance ...
-
Cooperative Credit Union Association Inc Oklahoma City, United States**AVP Retail Loan Operations Manager, Southern Mass Credit Union, MA** · The Assistant Vice President Loan Operations Manager overseas the processing, underwriting, and closing departments on loans origination through the residential and consumer lending channels. Will design, ma ...
-
Recreation Leader III
2 days ago
City of Oklahoma City Oklahoma City, United States Part time$ $18.75 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · There are op ...
-
Administrative Technician
1 week ago
City of Oklahoma City Oklahoma City, United States$ $19.75 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Important Ap ...
First Party Examiner - Oklahoma City, United States - The Hertz Corporation
Description
The primary purpose of the FNOL Examiner is to be the first point of contact for both the Hertz field locations as well as customers to establish the initial claim file.
The Examiner will be responsible for the triage of all incoming documents and calls to determine where the file is to be handled, ensure the file is complete, and gather information from parties outside Hertz to ensure proper decisions can be made to either refer to HCM, CRU, or close as a "Rest" file.
The examiner will bill damage files to customers and/or insurance carriers.The examiner will also determine who to bill, what kind of letter to send and what documents need to be sent with the letter on initial billings for US and Canadian subrogation files.
The examiners are responsible for maintaining an accurate billing file and backlog count and other duties as assigned by the supervisor.
What Will You Do:
Educational Background:
Minimum high school diploma or equivalent; some college education preferred.
Professional Experience:
Experience in an office environment working with others. Preferably a large office in which working through others is necessary.
Knowledge:
Skills:
What You'll Get: