- Assists taxpayers both in-person and over the phone, with excellent customer service
- Provides detailed explanations concerning the provisions of various tax laws
- Provides instruction on the completion and filing of various tax forms
- Appropriately addresses internal and external customer issues while respecting business needs
- Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes
- Reviews applicable laws, regulations, procedures, and financial and administrative controls
- Evaluates relevant data and aspects of situations and make appropriate decisions
- Manages and prioritizes assigned caseload and provides services to taxpayers with little supervision
- Identifies the most appropriate method to complete tasks and meet deadlines
- May serve as the agency's witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies
- Assists in projects or tasks as assigned, including those in other sections or divisions
- Serves as primary point of contact for Income Tax billing calls to resolve and collect unpaid tax liabilities and outstanding delinquencies
- Provides education and understanding regarding deadlines related to the billing cycle and offers support for assistance in making payment plan payments and Tax Assist inquiries
- Determines appropriate method of collection, which may include negotiating and establishing the terms of a pay plan terms in accordance with section policy and tax laws
- Establishes payment deadlines and monitors pay plans to ensure terms and conditions are followed
- Responsible for review and process of electronic documentation submitted by taxpayers through OkTAP
- Basic accounting methods and principles of business tax laws
- Office practices and procedures, including record maintenance
- Business mathematics, spelling, punctuation, and grammar
- Investigation techniques and methods for conducting research
- Computer technology principles, terminology, and automated systems
- Functions and responsibilities of the division
- Strong interpersonal skills; active listening
- Verbal & written communication
- Proficient in PC office software, Microsoft Office, desk top tools, and data entry ability;
- Strong analytical, critical thinking, and problem solving skills
- Strong time management and negotiation skills
- Detail-oriented with research and investigative experience
- Use computers in reviewing, analyzing, and calculating tax liabilities
- Exercise independent judgment and provide prompt service
- Establish and maintain effective working relationships with others
- Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
- Maintain a professional demeanor in all situations
- Effectively multi-task, set priorities and manage time to meet deadlines
- Work effectively in a fast-paced environment
- Inspect records to determine compliance and determine tax liability
- Interpret and apply policies, procedures, rules and regulations
- Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email
- A bachelor's degree in any field,
- OR four years of experience in business or public administration, highly technical administrative or office management, taxation and revenue, credit collections, or investigative work
- OR an equivalent combination of education and experience
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Revenue Recovery Specialist-Collections Division - Oklahoma City, United States - State of Oklahoma
Description
Job Posting TitleRevenue Recovery Specialist-Collections Division
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
Collection Services
Job Posting End Date (Continuous if Blank)
Note:
Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
Revenue Recovery Specialist- Collections Division
Salary- $48,100.00
GENERAL FUNCTION
The Revenue Recovery Specialist plays a critical role in the Collections Division's primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies/liabilities.
This may include serving as primary point of contact for taxpayers on assigned caseloads; coordinating and participating in administrative hearings; monitoring collection activity of third-party outside collection agencies; determining basis of liability; conducting examinations and inspections of various tax records and issuing orders for taxpayers whose licenses or permits are canceled.
TYPICAL FUNCTIONS
The functions performed by employees in this job family will vary by level, but may include the following:
General
The section is responsible for aiding taxpayers with various inquiries regarding billings, delinquent filings, or outstanding liabilities, and then negotiating and setting up pay plans when applicable.
Knowledge of
LEVEL DESCRIPTORS
The Revenue Recovery job family consists of two levels which are distinguished based on the complexity and diversity of job assignments, the extent of responsibility assigned, and the responsibility assigned for providing leadership to others.
In this role, they will be responsible for providing a full range of assistance to taxpayers in completing and filing various tax forms, making detailed explanations concerning the provisions of various tax laws, assisting with training new employees; and completing any and all required actions to notify taxpayers of delinquent taxes and secure payment or initiate other actions through the legal process.
MINIMUM QUALIFICATIONS
Specialist
Education and Experience requirements at this level consist of
PREFERENCE STATEMENT
Preference may be given to candidates who are proficient in Microsoft Office programs.
SPECIAL REQUIREMENTS
This position may require occasional travel. Applicants must have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required.
This position requires the employee to be able to lift up to 25 pounds on a regular basis.
Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require flexibility, including some weekends, based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section.
If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant's home.
Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
