Inventory/configuration technician - Cleveland, United States - TEKsystems

Description

Job Description

Duration

6

Month(s) contract

Starting at the configuration center building carts and organizing assets and then will turn into an entry level IT position

on site M-F, 8:30 am-5 pm

must have reliable transportation

Description

This company needs a couple people join their configuration center to help with their clients\' IT needs whether that is unboxing equipment, imaging laptops/pcs, packaging equipment to be shipped to the client, troubleshooting hardware, or more. This is on site M-F, 8:30 am-5 pm, and will involve a good amount of standing, carrying, and hands-on IT work. This role is responsible to support this IT services company in making sure they are meeting the service levels for their clients. Their clients order hardware through them (laptop, tablets, smart phones, etc) which are shipped to this location. This team will unbox, set up, configure, etc. and then get ready to ship them to their clients. Due to the nature as an IT services company, every day is different and they can go through waves of busy and slow down based off of customer needs. This role is for someone eager to grow their IT resume and is open to show up and be able to do the work that may change slightly day to day.

There could be some potential local travel to a client site to drop off or pick up hardware. If this person is asked to travel to a client site, they will be reimbursed mileage.

Configuration Technician

Job Description
The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.

Responsibilities:

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.

• Basic kitting of equipment based on customer requirements.

• Unbox, re-box and process equipment for shipping.

• Clean, test, and inspect IT devices.

• Escalate technical or other issues to your immediate supervisor.

• Participate in internal departmental and project meetings.

• Offer suggestions on improving processes and efficiencies.

• Other duties as assigned.

Key Outcomes of the Position:

• The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

Skills and Attributes Required:

• Excellent interpersonal, organizational, and communication skills.

• Demonstrated ability to manage multiple priorities of low complexity.

• Ability to work independently and to sustain positive relationships with team members, management and customers.

• Team oriented resource that approaches problems collaboratively.

• Aptitude to learn various IT disciplines at a basic level.

• Attention to detail and a strong work ethic required.
Qualifications
This is a hands-on entry-level position that will provide a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

Experience and Educational Requirement:

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.

• Valid Driver\'s License (less than 6 points on license to adhere to insurance requirements).

Physical Requirements:
The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Enterprise Req Skills

Windows 10,Support,Hardware,Deployment,Troubleshooting,desktop,imaging

Job Title

PC technician

Top Skills Details

-IT support experience (3 months+)
-Training or education in IT if there is no working experience
-Customer service skills
-They are open to someone with no working/professional IT experience, but the person needs to have experience working somewhere

Additional Information

6 month contract with the ability to go FTE but not promised

We have worked with this company for 10+ years. We currently are engaged in two large projects with them at two local healthcare companies supporting upgrades to their environments. We have supported their configuration lab, their clients, as well as teamed up to handle projects together at mutual clients. People have started in this role and moved in to roles internally including the soc, team lead, client sites, moved to our projects with. have gone FTE with and their clients.

Company Description
is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.

With headquarters in Cleveland, OH we've meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.

• SkyPark is our Secure Technology Logistics Center

• Link59 is our Security Operations Center (SOC) in Midtown

• STAD is our Secure Technology Asset Disposition facility in Old Brooklyn

• Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA

and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations.

is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purpose.

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Our client is hiring entry level IT technicians for configuration and IT support work. This is on site, first shift, and a 6 month contract.

EVP

We have had people go in to this role in the past and stay for longer than the initial contract and even go full time. They are open to people with limited experience so this is a way to build your resume and gain experience.

Work Environment

This is a configuration lab, so there are not desks and chairs assigned, but more of work bench and stools in this environment. It is a lot of walking, grabbing a box of equipment, going back to your work station, unboxing and working on the equipment, and then doing that all over again. This person needs to be okay working pretty independently as every day is different and there isnt much hand-holding.

Additional Skills Tags

desktop,imaging

Additional Skills & Qualifications

-Customer Service
-imaging
-windows 10
-hardware support

Business Qualification

Impact to the Internal/External Customer

Interview Information

30 min Teams (audio only) with recruiter then in person with technical manager - more of a meet and greet to see the environment

Why is Position Open?

Business Challenge

They have increased work from their customers. They need to keep up with this in order to meet SLAs.