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    Facilities System Administrator - Atlanta, United States - Children's Healthcare of Atlanta

    Children's Healthcare of Atlanta
    Children's Healthcare of Atlanta Atlanta, United States

    2 weeks ago

    Default job background
    Description

    Note:
    If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
    Work Shift
    Day
    Work Day(s)
    Variable
    Shift Start Time
    Variable
    Shift End Time
    Variable
    Worker Sub-Type
    Regular
    Children's is one of the nation's leading children's hospitals.

    No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

    We're committed to putting you first, and that commitment is at the heart of our company culture:
    People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
    Job Description
    A highly skilled and motivated Platform Administrator.

    The Nuvolo Platform Administrator will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful maintenance and utilization of Nuvolo's platform.

    The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

    Experience

    • 5+ years of experience as a platform or system administrator with emphasis in Computerized Maintenance Management System. 5 Years in a highly regulated environment like Healthcare, Nuclear, Clean room manufacturing preferred
    • Experience working with Maintenance, Healthcare Technology Management, or similar teams
    Preferred Qualifications

    • Bachelor's degree in computer science, Engineering, or similar field
    • Experience with Nuvolo or Service Now platforms
    • Program compliance with Federal and State regulations and The Joint Commission standards
    Education

    • A High School diploma
    Certification Summary

    • No professional certifications required
    Knowledge, Skills, and Abilities

    • Strong technical background and understanding of software and hardware systems
    • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
    • Proven ability to effectively manage multiple customers and projects simultaneously
    • Strong problem-solving skills and ability to think analytically and creatively
    • Self-motivated and proactive, with a strong sense of accountability and ownership
    • Ability to thrive in a fast-paced and dynamic environment
    • Experience with ServiceNow or a ServiceNow Certified Systems Administrator
    • Ability to code in JavaScript
    • Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio)
    Job Responsibilities

    • Manage and maintain the Nuvolo application within the ServiceNow platform.
    • Perform Nuvolo promotions within the different environments and coordinate closely with the internal ServiceNow team.
    • Maintain users, groups, roles, departments etc. along with the any other platform specific configuration changes.
    • Serve as the main point of contact for internal customers using the Nuvolo application and develop and maintain cross-functional relationships.
    • Act as an advisor to business stakeholders on Nuvolo and ServiceNow best practices.
    • Understand technical requirements and objectives and recommend solutions.
    • Serve as the single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project related requirements.
    • Collaborate with cross-functional teams to ensure smooth implementation and integration of Nuvolo's products and services. Liaise directly with Nuvolo for escalated issues and support.
    • Assist with developing minor enhancements to enable the customer experience as needed.
    • Maintain test scripts and support testing during platform and application upgrades.
    • Ensure overall platform and change management best practices are followed.
    • Establish and facilitate ongoing governance committee to ensure alignment across all stakeholders on priorities.

    Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

    Primary Location Address
    1575 Northeast Expy NE
    Job Family
    Engineering/Facility Mgmt

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