Oncology Key Account Manager - North Wales, United States - Merck Sharp & Dohme

Merck Sharp & Dohme

Verified Company

North Wales, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Oncology Key Account Manager is the primary Oncology point of contact for Our Company with large Oncology group practices and integrated delivery networks that have a focus on Oncology and Hematology.

This is a critical role in establishing Our Company as a leader in Oncology and our commitment to supporting the efforts of Oncology healthcare providers in improving patient health outcomes and becoming a trusted resource in demonstrating value.

Primary Activities & Responsibilities will include and are not limited to the following:

Leadership:

Serves as the primary Our Company interface for the Oncology business of the customer account and is responsible for the overall customer experience with Oncology stakeholders in the account.
For Integrated Delivery Network or multispecialty accounts, the Oncology Key Account Manager will coordinate with the Our Company's Account Executive who has overall "quarterback" responsibilities for these accounts.
Establishes relationships and maintains an effective communication network with the customer at multiple levels, including corporate personnel, medical directors in charge of provider networks, quality directors, service line leaders, pharmacy directors and financial directors.
Conducts internal business strategy discussions and performance reviews routinely to ensure that the Director of Commercial Operations, Customer Team Leader(s), Customer Team Representative(s) and other Human Health Personnel understand the customer's business strategy and appropriately support it at all levels.
Proactively meets with customers to solicit feedback and adjust plans on a regular basis.

Scientific/Clinical Proficiency:

Provides approved, disease and product information and resources to key decision makers and stakeholders at the executive and implementation level within oncology accounts.
Maintains knowledge of oncology standards of care and emerging clinical trends, relevant diagnostics, and genetic testing advances and is able to articulate approved, onlabel product information related to these topics.
Understands principles of health economics and the clinical implications. Shares specific customer requests with Medical Affairs point for the account to enable appropriate customer engagement when relevant and aligned to account coverage.
Understands Oncology specific quality initiatives and discusses them using approved Company resources and messages.
Develops decision maker relationships in order to support clinical protocol development and care pathway placement with approved, onlabel information and resources related to Our Company's products.
Engages the Medical Affairs personnel as appropriate in order to properly address customer needs.
Refers requests for offlabel information to the headquarters Professional Information Request process.

Business Acumen:

Conducts oncologyspecific market profiling activities to ensure a deep understanding of regional and local health care delivery, influencers and payer systems by the oncology account team.
Knowledgeable on health economics information related to population management and quality and engages in discussions of them using approved resources. Shares specific customer requests with the Medical Affairs point for the account to enable appropriate engagement when aligned to account coverage
Knowledgeable on reimbursement relevant to Our Company's oncology products and provides approved information related to reimbursement process and support for Our Company's oncology products.
Knowledgeable on relevant quality metrics, clinical protocols, care pathways, relative cost of care and Prep 4 Posting initiatives.
Proactively identifies business opportunities with assigned accounts and leads appropriate coordination of effort by the Our Company's Oncology account team, e.g. supports contracting pullthrough with accounts.
Understands current state and emerging trends in business operations affecting Oncology practice management such as payer initiatives, approved patient financial assistance offerings, Electronic Medical Record capabilities, and pathway development.

Account Management:

Gains deep knowledge of each assigned account through internal research and proactive gathering and integration of information from various stakeholders within the account, e.g. business model, relevant business metrics, unique challenges, and strategic goals.
Develops a breadth of relationships within each account to ensure an understanding of each account's objectives, goals, and challenges and identifies approved Our Company's Oncology resources that are aligned to the customer's needs.
Account interactions include, but are not limited to, Oncology "csuite" executives, Oncology service line leaders and decision makers within large Oncology group practices, integrated delivery networks, Oncology institutions, Oncology physicians groups, and other Oncology key stakeholders who directly