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Director of Food and Beverage Operations - West Palm Beach, United States - BIBA
Description
About Us
Eighty-five years into its storied history, Biba has been reimagined as a private members club and boutique hotel. Located in the historic El Cid neighborhood, Biba brings together our community's most dynamic tastemakers, innovators, and thought leaders. Set among thoughtfully designed tropical environs, Biba invites its members to savor a life well lived. At Biba, members partake in a range of private amenities and engage in a diverse, uplifting and creative culture.
As we embark on this journey, we trust that as a one of our managers you will shape Biba's vision and trajectory, setting its tone and sculpting its heritage.
About the Role
The Director of Operations manages the day-to-day hotel operations in keeping with all brand standards. Sets the strategic direction and management of the hotel to maximize the profitability and return on investment as well as guest members and team member satisfaction.
You Will:
§ Structures a financially sound and accurate Business Plan.
§ Facilitate the preparation of hotel budget and forecasts.
§ Follow up on construction and generate creative ideas on operations.
§ Coordinates major capital projects, FF&E and all equipment for operations.
§ Be the interface with Paris Society for all operation's needs.
§ To create and adapt SOP for each operational department.
§ Establish a 90-day opening plan with recruitment phase.
§ Select and interview the right candidates for each position.
§ Agrees financial targets with Senior Managers team to ensure that they are kept up to date with ongoing financial information.
§ Ensure accurate forecasting, predicting potential highs and lows in business and initiate necessary changes and appropriate action plans.
§ Maximize Rev Par results. Be aware of market threats, opportunities and ensure activities reflect these conditions.
§ Review forecast and balanced scorecards.
§ Maximize profitability by increasing service levels and improve team member satisfaction.
§ Manages and reviews daily, weekly and monthly department budget and costs.
§ Manages customer complaints effectively, speaks with and responds to guest regarding service challenges.
§ Monitor high potential staff members and develop their skills to ensure growth within the company.
§ Coaches. Motivate and develops all managers and team members.
§
Essential:
● In-depth knowledge of luxury hotel operations and successful track record.
● Leadership experience for 5 years or more.
● Proven experience in managing F&B operations would be a plus.
● Proven ability to recruit, motivate, train and retain a team of professionals.
● Ability to work effectively both independently and as a team.
● Excellent presentation and public speaking skills and excellent written communication.
● Ability to effectively deal with Members some of whom might require highs levels of patience, tact and diplomacy.
● Ability to effectively lead a team of professional, ability to manage and resolve conflicts and maintaining the highest standards of ethical conduct and integrity.
Our Benefits:
● Health Benefits
● Paid Vacation Time
● Paid Holidays
● Bonus package to be determined
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Biba Social is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
About Us
Eighty-five years into its storied history, Biba has been reimagined as a private members club and boutique hotel. Located in the historic El Cid neighborhood, Biba brings together our community's most dynamic tastemakers, innovators, and thought leaders. Set among thoughtfully designed tropical environs, Biba invites its members to savor a life well lived. At Biba, members partake in a range of private amenities and engage in a diverse, uplifting and creative culture.
As we embark on this journey, we trust that as a one of our managers you will shape Biba's vision and trajectory, setting its tone and sculpting its heritage.
About the Role
The Director of Operations manages the day-to-day hotel operations in keeping with all brand standards. Sets the strategic direction and management of the hotel to maximize the profitability and return on investment as well as guest members and team member satisfaction.
You Will:
§ Structures a financially sound and accurate Business Plan.
§ Facilitate the preparation of hotel budget and forecasts.
§ Follow up on construction and generate creative ideas on operations.
§ Coordinates major capital projects, FF&E and all equipment for operations.
§ Be the interface with Paris Society for all operation's needs.
§ To create and adapt SOP for each operational department.
§ Establish a 90-day opening plan with recruitment phase.
§ Select and interview the right candidates for each position.
§ Agrees financial targets with Senior Managers team to ensure that they are kept up to date with ongoing financial information.
§ Ensure accurate forecasting, predicting potential highs and lows in business and initiate necessary changes and appropriate action plans.
§ Maximize Rev Par results. Be aware of market threats, opportunities and ensure activities reflect these conditions.
§ Review forecast and balanced scorecards.
§ Maximize profitability by increasing service levels and improve team member satisfaction.
§ Manages and reviews daily, weekly and monthly department budget and costs.
§ Manages customer complaints effectively, speaks with and responds to guest regarding service challenges.
§ Monitor high potential staff members and develop their skills to ensure growth within the company.
§ Coaches. Motivate and develops all managers and team members.
§
Essential:
● In-depth knowledge of luxury hotel operations and successful track record.
● Leadership experience for 5 years or more.
● Proven experience in managing F&B operations would be a plus.
● Proven ability to recruit, motivate, train and retain a team of professionals.
● Ability to work effectively both independently and as a team.
● Excellent presentation and public speaking skills and excellent written communication.
● Ability to effectively deal with Members some of whom might require highs levels of patience, tact and diplomacy.
● Ability to effectively lead a team of professional, ability to manage and resolve conflicts and maintaining the highest standards of ethical conduct and integrity.
Our Benefits:
● Health Benefits
● Paid Vacation Time
● Paid Holidays
● Bonus package to be determined
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Biba Social is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.