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Customer Service Representative - Clifton Springs, New York, United States - G.W. Lisk Company
3 weeks ago
Description
Overview:
Customer Service is the primary point of contact for all day to day inquiries and activities between the Customers and GW Lisk.
The ideal candidate will possess, among other skills, the ability to multitask, meet aggressive deadlines, manage time effectively and identify areas for improvement.
This position provides the voice of the customer to Sales, Operations, Supply Chain, Quality and Shipping.Responsibilities:
Responsible for day to day interaction with Customers in a high pressure environment
Maintains and improves relationships with clients by providing support, information, and punctual responses to customer requests regarding orders, shipments, RMAs and invoicing
Input and manage Customer orders while obtaining approvals from functional departments for accurate and reliable delivery dates
Interfaces with customer web portals and participates in production meetings
Work with Inside Sales to manage Customer Scorecard results
Support Cross Functional process improvement teams
Support internal and external metrics
% on time ASN
PO to Customer Acknowledgment
On time RMA completion
On Time Delivery >95% goal
Screens and closes Returned Material Memos (RMM) balancing debits accordingly
Assists accounts receivable in recovering past due invoices
Assists with data mining and reporting general customer account information
Coordinate with the internal department to find solutions and resolve matters
Qualifications:
Associate Degree or equivalent experience
Excellent verbal and written communication skills
Proficient with MS Word, PowerPoint, and Excel required
Excellent organizational skills and time management
Highly accurate data entry skills with Attention to Details
Proficiency in administrative and documentation procedures
A commitment to total customer satisfaction is required.
Related experience in the manufacturing industry is preferred.
Familiarity with Lean Six Sigma tools and Infor/Syteline ERP system a plus
Skills/
Qualifications:
Strong Interpersonal Skills, Commitment to Excellence, Initiative, Attention to Detail, High Energy Level, Problem Solving, Creativity, Fast Paced, Adaptability, Positive Outlook, Good Memory, Negotiation Skills, Conflict Management, Analytical, Problem Solving, Organizational Skills and Professional.
Compensation:
$ $25.00 per hour based on experience
GW Lisk is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
