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Patient Service Representative - Geneva, United States - Finger Lakes Community Health
Description
Please be aware that all staff are required to be vaccinated for COVID-19. Proof of vaccination will be required prior to employment.Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ) and may appear as spam.
About Finger Lakes Community Health:
Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services.
In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life.
Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers.
With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.Benefits Offered:
Monday through Friday schedule, closed all major holidays
Medical insurance with a 90% employer contribution
Dental, Vision, and Life insurance
Safe Harbor 3% 401k contribution
Robust PTO offerings
Education reimbursement
Job Summary:
The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide.
Main Responsibilities:
Health Center Operations
Open and/or close building in accordance with Finger Lakes Community Health hours of operation
Clean waiting room prior to opening and throughout the day
Attend morning huddle meeting with patient care team to address scheduling concerns
Patient Appointments
Schedule patient appointments as requested from provider, patients, telephone encounters, or actions
Call patient to confirm upcoming appointment
Verify patient insurance coverage and eligibility
Identify back balances and financial responsibilities of the patient.
Document no shows, cancellations, or rescheduled appointments in the electronic health record system
Identify additional Finger Lakes Community Health services that the patient may benefit from
Patient Check-In
Greet patient upon arrival
Give patient necessary forms for completion
Assist patient with form completion or Kiosk check-in process
Review paperwork for completion and accuracy
Input Data, witness signatures, and scan paperwork into the patient record
Verify and/or update patient personal information at every contact with a patient
Change patient status in electronic health record system when patient is ready to be seen
Patient Payment
Educate patient on Finger Lakes Community Health sliding fee scale and payment assistance programs
Collect required documentation for payment assistance programs
Inform patient of current account balance and collect payment
Assist patient with Payment Plans for outstanding balances
Post payment into the electronic health records system
Reconcile daily payments and cashbox
Documentation
Submit telephone encounters and actions in the electronic health record system
Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures
Education and Qualifications:
High School or Equivalency Diploma
Prior experience a plus, but not required
The ability to work flexible hours some evenings are required
The ability to communicate fluently in Spanish and English preferred, but not required
A valid New York State driver's license in compliance with FLCH drivers' policy
Physical Requirements:
Must be able to hear and communicate with clients and staff on the telephone and those who are served "in person.
Must be able to lift up to 40 pounds.
Must have vision that is adequate to read memo's computer screen, registration forms, and other documents.
Must possess manual dexterity, to perform writing and keyboarding tasks.
Prolonged periods of sitting and working at a computer.
OSHA Level II
Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ) and may appear as spam.
Department
Patient Service
Employment Type
Full-Time
Minimum Experience
Entry-level
Compensation
$17.00-$20.00
