Client Success Specialist - Cherry Hill, United States - Phoenix Behavioral Health

Phoenix Behavioral Health

Verified Company

Cherry Hill, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Duties/Responsibilities:

Confirms client insurance is verified and is serves as the first point of contact for client/family per treatment episode
Responsible for consistent engagement to ensure the client arrives to the initial appointment and works collaboratively with the treatment team to support ongoing client attendance through treatment episode
Greeting Clients Warmly: welcome clients on their day of intake, providing an orientation to the facility and setting a positive tone for their treatment experience.
Monitors and closely follows the clients journey through the various touch points of the treatment program from admission to discharge. This involves weekly checkins, coordinating with treatment teams to monitor progress, and adjusting support as needed to meet the client's evolving needs.
Supports building a strong client alliance during the information gathering session and throughout care
Completes and obtains client signatures on consent for treatment, patient financial responsibility, bill of rights, and other required documents as outlined
Completes thorough intake assessment in EHR.
Educates, informs, and encourages client to move forward with treatment recommendations
Obtains ROIs for all effective collaterals (i.e., PCP, referent, family, sponsor, etc.)
Outreaches all ROI collaterals to introduce, inform, educate, and establish pathway for ongoing communication expectations
Case manage new clients for the initial twoweeks of treatment to support client integration, engagement, and retention
Obtain relevant ROIs and requests/secures medical and treatment records from previous providers
Discharge Planning Collaborates with the clinical team to develop comprehensive discharge plans that address ongoing recovery needs, including followup appointments, support groups, and other community resources.
Feedback and Reviews Actively seek feedback from clients and their families regarding their treatment experience. Encourage satisfied clients to leave Google reviews to help others learn about the quality care our facility provides.
Utilizes supervisory feedback and evaluations to improve documentation and job performance
Coordinates referring clients to appropriate care settings
Other duties as assigned

Required Skills/Abilities:

Friendly, enthusiastic, engaging, patient, accommodating, helpful, and attentive
Ability to work flexible hours including mornings, nights and weekends.
Working knowledge of medical insurance as it pertains to behavioral health treatment.
Flexible, adaptable, and accommodating.
Effective communication skills and strong intervention skills.
Adapts to diverse client groups.
Remains calm and effective in emergency situations.
Ability to establish strong alliance with clients and families while maintaining appropriate professional boundaries
Maintains confidentiality of information.
Demonstrate tact, resourcefulness and patience.
Effectively utilize technology such as EHRs, Word, Google, Excel, and various software programs.
Capable of multitasking and working within a fastpaced environment.
Strong Organizational skill.

Education and Experience: