Senior Systems Engineer- Contact Center - Marlborough, MA

Only for registered members Marlborough, MA, United States

3 days ago

Default job background
+ Job summary: Senior System Engineer Contact Center responsible for implementing and maintaining configuration administration optimization and operational excellence of Sequel's enterprise contact center technology ecosystem + Responsibilities: Serve as primary administrator implementor of contact center configuration including but not limited to configuration routing logic integrations user management Maintain system reliability security performance Assist with incident response root cause analysis corrective action planning for system issues impacting support operations Serve as first responder to Contact Center operational and functional incidents Ability to assist Contact Center Voice Omni-Channel Agents with support triage of Contact Center related requests + Minimum Requirements: Bachelor's degree in computer science Information Technology Business or related field or equivalent combination of education experience 5+ years experience in contact center operations people experience technology +
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Marlborough Full time

    The Senior System Engineer Contact Center is responsible for implementing and maintaining configuration, administration, optimization and operational excellence of Sequel's enterprise contact center technology ecosystem. · ...

  • Only for registered members Marlborough

    We're looking for a Senior System Engineer to implement and maintain configuration, administration, optimization and operational excellence of Sequel's enterprise contact center technology ecosystem. · The ideal candidate will have experience in contact center operations; people ...

  • Only for registered members Marlborough, MA Remote job

    We are seeking a Senior System Engineer to implement and maintain configuration, administration, optimization and operational excellence of Sequel's enterprise contact center technology ecosystem. · Serve as the primary administrator and implementor of the contact center configur ...

  • Only for registered members Westborough Full time

    The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, · Effectively communicates and assists both internal and external customers in a professional manner, · Navigate multiple computer applications while int ...

  • Only for registered members Westborough, MA

    The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels. · Responsibilities include communicating and assisting both internal and external customers in a professional manner,Effectively communicates and assists ...

  • Only for registered members Westborough Full time $37,927 - $54,024 (USD)

    This is a Hybrid position focused on providing exceptional service through various communication channels. · ...

  • Only for registered members Westborough

    The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels. · Provide exceptional service through various communication channels. · Process transactions and resolve problems. · Aid in the resolution of complicated ...

  • Only for registered members Westborough

    The Contact Center Specialist I provides exceptional service through various communication channels. · Communicate with customers via telephone and electronic means. · Process transactions for customers. · Navigate multiple computer applications while interacting with customers. ...

  • Only for registered members Westborough, Massachusetts, United States

    This is a Hybrid position located in Westborough MA. · The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels including phone and email. · Effectively communicates and assists both internal and external custom ...

  • Only for registered members Westborough, MA

    +The Contact Center Specialist I provides exceptional service through various communication channels · +Effectively communicates and assists both internal and external customers · Navigates multiple computer applications while interacting with customers · ...

  • Only for registered members Westborough, Massachusetts, United States

    The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels. · ...

  • Only for registered members Quincy

    The Contact Center Manager is responsible for leading and managing the Credit Union's Contact Center as a member-focused digital branch. · This role ensures members and prospective members receive prompt, accurate, and courteous service across all contact channels while reinforci ...

  • Only for registered members Quincy, MA

    The Contact Center Manager is responsible for leading and managing the Credit Union's Contact Center as a member-focused digital branch. · This role ensures members and prospective members receive prompt, accurate, and courteous service across all contact channels while reinforci ...

  • Only for registered members Canton

    The Manager of the Contact Center is responsible for overseeing the day-to-day operational functions of the Contact Center team.This leadership role works closely with all Teams and Departments within Boston to include; Customer Care, BMLConnect Service team and Legal/Compliance ...

  • Only for registered members Canton Full time

    The Manager of the Contact Center is responsible for overseeing the day-to-day operational functions of the Contact Center team. · Oversee daily operations of the contact center. · Lead, coach and manage staff to meet performance and service level goals. · ...

  • Only for registered members Boston

    We are looking for a Contact Center Supervisor to join our team. As a supervisor, you will work with the Partner Support Manager to coach, develop, and supervise a high-performing team focused on ensuring that our clients receive the highest quality support. · Providing coaching, ...

  • Only for registered members Boston $155,290 - $287,574 (USD)

    We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business.Successful candidates will be domain subject matter experts in one or more indust ...

  • Only for registered members Boston Full time

    We're looking for a bad-ass Contact Center Supervisor to join our team. This role involves supervising a high-performing team focused on ensuring clients receive top-notch support. · Providing coaching, support, and direction to team members. · ...

  • Only for registered members Canton, MA

    The Manager of the Contact Center is responsible for overseeing the day-to-day operational functions of the Contact Center team. · Oversee daily operations of the contact center, including inbound/outbound calls, emails, chats, and other communication channels. · Lead coach and m ...

  • Only for registered members Canton, MA

    The Manager of the Contact Center is responsible for overseeing the day-to-day operational functions of the Contact Center team. · ...