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Field Service Engineer - Fremont, United States - Sartorius
Description
locationsHome Office United States of America
Philadelphia, PA, United States of America
Home Office Pennsylvania
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R31788
As the Field Services Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Sartorius is seeking a Field Service Engineer to join the team serving the greater Philadelphia area
This is an excellent opportunity for the right candidate to join a driven and growing team self-starters, proactive, and energetic candidates who are looking to contribute with ideas, innovative thinking, and tireless actions should apply.
We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.The ideal candidate must reside in the Philadelphia area or be willing to relocate to Philadelphia.
What you will accomplish together with us:
You will provide exceptional customer care and build positive relationships with customers
In the event of an issue, you will provide technical support to customers
One of your responsibilities will be to tie workflow to schedule to
minimize unnecessary
travel and travel to customers by ground, train, and air transportation as needed
You will provide training to customers on the essential use and operation of Bio Analytics instruments
You will
perform field service, calibration, and
installation of complex mechanical systems and perform preventative maintenance and field
sterilizations
One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as, perform software
updates/upgrades
You will assist in drafting documentation of process and procedure as required
Keep accurate records via written and paper form, keep an accurate count of parts assigned to the engineer
On a regular basis, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA,
and additional facilities and
sites for training and conferences as
needed
All other duties as assigned by management
Expect up to 25% overnight travel to support Field Service activities
What will convince us:
You have completed an Associate's Degree or certifications in engineering or military training and 5+ years of proven field service experience.
test, repair, and
service technical
equipment with excellent
mechanical, electrical, and
IT skills
You have a minimum of 3+ years of field service experience in the Bio-Pharmaceutical industry
You have a valid Drivers License and Passport
You are proficient with MS Office software, including Outlook, Word and Excel
Lift items that weigh up to 35 Kg
We Value:
You have the ability to work flexible shifts and adapt to changing work schedules
Completion of Bachelor's Degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values:
Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development:
Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being:
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan:
401 k (with generous company match)
Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here .
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E-Verify Workers Rights
#LI-remote
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.We look forward to receiving your application.
Sartorius is an Equal
Opportunity/Affirmative
Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.
You can request reasonable accommodation by calling ext 8330 or via e-mail atAbout Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.
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