- Provide technical support and troubleshooting for hardware and software issues related to the PC refresh project.
- Install, configure, and deploy new computers and peripherals.
- Transfer data and settings from old computers to new computers.
- Assist end-users with questions and issues related to the PC refresh project.
- Create and maintain operating system images, driver packages and task sequences in SCCM or MDT
- Security update management using SCCM or WSUS
- Working knowledge of OS deployment using SCCM & MDT
- Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools
- Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.
- Complete configuration, installation and support of equipment in an environment conducive to the specifications Applying modifications and customizations to the OS through registry modifications
- Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM
- Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification
- Knowledge of BitLocker and Encryption
- Developing utilities and processes to optimize images and installation procedures
- Develop and document design specification and build processes
- Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.
- Full Understanding of downloading and deploying software updates using SCCM 2012, Creating Packages, Applications, Task sequences. Experience in creating and providing sccm database report.
- Knowledge Microsoft Office and Office 365 Proplus Product suites and administration
- Deploying SCCM OSD Task Sequences
- Knowledge of Azure AD and Azure domain join
- Define/test and certify client computing hardware standards and configuration for end users
- Security hardening for Windows cl
- Good Command on SCCM 2012 or later versions
- Experience in Handling Windows Imaging Project
- Good Command on ImageX or DISM tool, Dell Kace
- Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer Application Compatibility Toolkit
- Windows System Image Manager
- Windows Reinstallation Environment
- User State Migration Tool(USMT)
- Windows 7/8.1/10/2008R2/2012R2
- Backup and Disaster Recovery Solutions
- Networking concepts including IP addressing, DHCP, DNS, etc
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Information Technology Support Specialist - Bangor, United States - TECEZE
Description
Company Description
TECEZE is an IT service provider based in Bangor, ME that offers a wide range of services to businesses across all sectors. We work with top vendor partners and leverage our strong relationships to provide the best solutions for our clients. Our technicians have extensive training and vendor certifications to ensure high-quality service. We specialize in IT managed services, hardware supply, meeting room installations, AV solutions, remote working solutions, 24/7 IT services, Microsoft licenses, data protection, security protection, and more. Visit our website to learn more about our services and get in touch.
Job Description:
As an IT Support Specialist focusing on PC refresh, you will be responsible for providing technical support and assistance to end-users during the PC refresh project. You will work closely with the IT team to ensure a smooth transition to new hardware and software.
Responsibilities:
Skill:
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