senior tech support specialist - Bangor, ME , USA, United States - Optum

Optum Bangor, ME , USA, United States

3 weeks ago

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Customer Technologies Specialist deploys, maintains, troubleshoots, and repairs a variety of customer hardware and software throughout Optum. The Specialist completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Associate Customer Technologies Specialist typically works as directed by their supervisor.

Location: 43 Whiting Hill Rd Brewer ME 04412

Primary Responsibilities:

Deploys, maintains, troubleshoots and repairs a variety of customer hardware and software throughout Optum

Completes routine tasks related to projects and technical requests

Provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio

Works as directed by their supervisor

Provides excellent customer service to all levels of employees including customers, peers, and leadership

Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example

Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means

Represents the department and company in a positive and professional manner

Executes project-related tasks

Adheres to all OPTUM and departmental policies and procedures

Accurately follows documentation and checklists to ensure efficiency and consistency

Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer

Maintains detailed and accurate records in workload management, asset management and administrative applications

Adheres to deadlines

Actively maintains education and cross-training on all departmental areas of expertise

Maintains required certifications and attends training when available and appropriate

Participates in inter- and intra-departmental committees and groups as requested by supervisor

Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)

3+ years of relevant computer-related experience

Ability to obtain A+ certification within 6 months

Ability to obtain HP certification within 3 months

Preferred Qualifications:

Associate's Degree

Experience with the deployment, repair and maintenance of typical customer computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners

Experience with the deployment, repair and maintenance of typical customer software such as the Microsoft Office Suite and Windows operating systems

Familiarity with general networking and customer/server concepts

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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