Jobs
>
New York City

    Front Desk Supervisor - New York, United States - Hersha Hospitality Management, LP

    Hersha Hospitality Management, LP
    Hersha Hospitality Management, LP New York, United States

    4 days ago

    Default job background
    Description
    Overview


    Opportunity:
    Front Desk Supervisor

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards.


    Compensation:
    $21-23/hr

    Your Growth Path

    Assistant Front Office Manager - Front Office Manager - Assistant General Manager

    Your Focus


    • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
    • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
    • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
    • Perform bookkeeping activities such as balancing accounts and conducting audits.
    • Make and confirm reservations.
    • Promote Hersha Hospitality and brand-specific marketing programs.
    • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
    • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
    • Compute bills, collect payments, handle cash, and make change for guests.
    • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
    • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
    • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
    • Follow sustainability guidelines and practices related to HHM's EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.
    Your Background and Skills


    • Associate's or Bachelor's degree preferred.
    • 1 to 3 years of hotel front desk experience.
    • Familiarity with Marriott brand highly preferred.
    • New York City Fire Safety Director Certification preferred.
    Work Environment and Context


    • Work schedule varies and may include working on all shifts, holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
    What We Believe

    People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

    About Us

    HHM Hotels is proud to be an equal-opportunity employer.

    We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

    To see other opportunities at this location, click here.
  • The Greenwich Hotel

    Front Desk Supervisor

    2 weeks ago

    The Greenwich Hotel New York, United States

    Front Desk Supervisor for Luxury Hotel · Job description - · Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve problems, remain cool in challenging s ...

  • Hersha Hospitality Management, LP

    Front Desk Supervisor

    4 days ago

    Hersha Hospitality Management, LP New York, United States

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21/hr. Your Growth Path. Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Front Desk, Supervisor, Office ...

  • PSG Global Solutions

    Front Desk Supervisor

    3 weeks ago

    PSG Global Solutions Atlantic City, United States

    Position: Front Desk Supervisor Location: Atlantic City, NJ JOB DESCRIPTION T itle: Front Desk Supervisor Reports To: Community Manager FLSA Status: Non-Exempt Supervises Others: No Primary Responsibilities: Meets and greets residents; checks guests Front Desk, Supervisor, Custom ...

  • Voa-Gny

    Front Desk Supervisor

    6 days ago

    Voa-Gny New York, United States

    **Front Desk Supervisor (RFR883)** · New York, NY, USA Req #497 Wednesday, February 16, 2022 · Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty organization that seeks to end homelessness in the New York metropolitan area by the year 2050. We focus our contin ...

  • Hersha Hospitality Management

    Front Desk Supervisor

    3 weeks ago

    Hersha Hospitality Management New York, United States

    Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Compensation: $21-23/hr. Your Growth Path. Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focu Front Desk, Supervisor, Offic ...

  • The Greenwich Hotel

    Front Desk Supervisor

    2 weeks ago

    The Greenwich Hotel New York, United States

    Job Description · Job DescriptionFront Desk Supervisor for Luxury Hotel · Job description – · Our ideal Front Desk Supervisor will integrate seamlessly into our dynamic Front Desk Concierge team. This individual must be a proven leader with the ability to graciously solve proble ...

  • Hersha Hospitality Management, LP

    Front Desk Supervisor

    3 weeks ago

    Hersha Hospitality Management, LP New York, United States

    Overview · Opportunity: Front Desk Supervisor · Supervise front desk operations in accordance with established guest service, quality and sustainability standards. · Compensation: $21/hr · Your Growth Path · Assistant Front Office Manager - Front Office Manager - Assistant Genera ...

  • Avalon Bay

    Front Desk Supervisor

    1 week ago

    Avalon Bay New York, United States

    Position Type: Full time · Zip Code: 11109 · Compensation: $47, $69,000.00 · Overview · Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking o ...

  • Soho House

    Front Desk Supervisor

    1 week ago

    Soho House New York, United States

    The Role... · The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our H ...

  • Cherry Valley Hotel

    Hotel Front Desk Supervisor

    5 days ago

    Cherry Valley Hotel Newark, United States

    We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who ...

  • Crescent Hotels & Resorts

    Front Desk Supervisor $22

    5 days ago

    Crescent Hotels & Resorts New York, United States

    Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open Front Desk, Supervisor, Operat ...

  • Volunteers of America - Greater New York

    Front Desk Supervisor-Night

    2 weeks ago

    Volunteers of America - Greater New York New York, United States

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...

  • Volunteers of America Greater New York

    Front Desk Supervisor-Night

    3 weeks ago

    Volunteers of America Greater New York New York, United States

    High school diploma or GED plus one year relevant experience working in a similar capacity in a social services setting. Must possess good interpersonal skills and basic computer knowledge. Certifications in security, CPR/ First Aid, and Fire Safety Front Desk, Supervisor, Hotel ...

  • Crescent Services

    Front Desk Supervisor $22

    1 week ago

    Crescent Services New York, United States

    JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. · ESSENTIAL JOB FUNCTIONS: · 1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communicatio ...

  • Cherry Valley Hotel

    Hotel Front Desk Supervisor

    3 days ago

    Cherry Valley Hotel Newark, United States

    · We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members ...

  • Crescent Hotels & Resorts

    Front Desk Supervisor

    1 week ago

    Crescent Hotels & Resorts New York, United States

    Careers ** Front Desk Supervisor** · ** Front Desk Supervisor** · **EVEN Hotel Norwalk** · The Amazing EVEN Hotel Norwalk, CT combines activity, wellness and balance while you travel. Our natural surroundings, healthy menu items and fitness areas keep you at your best. As a ne ...

  • Volunteers of America - Greater New York (VOA-GNY)

    Front Desk Supervisor

    2 weeks ago

    Volunteers of America - Greater New York (VOA-GNY) Brooklyn, United States

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...

  • Volunteers of America - Greater New York

    Front Desk Supervisor

    2 weeks ago

    Volunteers of America - Greater New York Brooklyn, United States

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...

  • Volunteers of America - Greater New York

    Front Desk Supervisor

    2 weeks ago

    Volunteers of America - Greater New York Brooklyn, United States

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...

  • Volunteers of America - Greater New York

    Front Desk Supervisor

    2 weeks ago

    Volunteers of America - Greater New York Brooklyn, United States

    Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...